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Consistency and convenience have been earmarked as the key factors likely to satisfy the consumer of the future. The rapid advancements made on the technology front over recent decades are largely responsible for this shift in consumer expectations. To survive as a future service provider, companies, like insurers and their support service providers such as […]
By Matt Darrah, vice president of Enterprise Rent-A-Car, Toronto | January 31, 1999
3 min read
Dear Sir: I am surprised with your “informative” article on “Containing BROKER MANAGEMENT system costs” (CU, November Issue). I’m surprised that a management consultant wrote this article, without performing any kind of review of most of the options available today in the marketplace. Who actually commissioned this individual? A one “product” evaluation is not a […]
December 31, 1998
1 min read
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