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  • Insurers reveal more detail about their proposed quake backstop

    Insurers reveal more detail about their proposed quake backstop

    Rescuer search trough ruins of building with help of rescue dog.

    Canadian property and casualty insurers are proposing a private-public earthquake backstop along the lines of the terrorism insurance backstop currently employed in the United States, the Insurance Bureau of Canada confirmed Tuesday.

    “The industry’s proposed solution is known as the Canadian Earthquake Risk Protection Act (CERPA), and is modelled on the U.S. Terrorism Risk Insurance Act (TRIA),” IBC says in a paper published on the insurer association’s website. “TRIA has supported stability in the U.S. terrorism insurance market for more than two decades, by establishing a clear framework for sharing extreme tail risk between the government and the insurance industry.

    “Although terrorism and earthquakes present different risk characteristics and market dynamics, TRIA demonstrates how a transparent, rules-based mechanism can reduce systemic risk and prevent market contagion after a catastrophic event. CERPA draws inspiration from these structural principles, while being tailored to the unique characteristics of earthquake risk in Canada.”

    CERPA, like TRIA, “is designed to operate on a long-term, cost-neutral basis with no upfront public expenditure, while reinforcing insurer responsibility and preserving appropriate market incentives,” IBC says in a piece authored by Mahan Azimi, the association’s director of catastrophic and emerging risk policy team, and Christina Friend-Johnston, a communications manager at IBC.

    Specifically, as in TRIA, taxpayers would be reimbursed for the government’s costs over the long term “by requiring the industry to repay any federal support through a temporary post-event premium surcharge, ensuring no upfront cost to taxpayers or consumers at the outset,” as IBC explains.

    In the United States, if a terrorist attack is officially “certified” and industry-wide insured losses exceed the TRIA backstop’s trigger (currently $200 million), the US government reimburses part of insurers’ losses above their deductibles. The US government currently covers 80% of eligible losses above trigger thresholds, while insurers retain 20%. The US government recovers its outlay under a post-event premium surcharge paid by the US P&C industry.

    Previously, CU reported information about the model published by the Property and Casualty Insurance Compensation Corporation. In its quarterly newsletter, Solvency Matters, PACICC CEO Alister Campbell says modelling for setting the proper ‘trigger’ would be critical.

    “To the extent that any successful design will need to allow insurers ‘to fail’ (as antidote for ‘moral hazard’), there will also need to be accurate modelling to estimate how much failure the system can ‘afford,’” Campbell writes. “It seems very possible that the PACICC Systemic Risk Model (encompassing both federal and provincial insurers) will prove to be invaluable in supporting this modelling work.”

    IBC says it’s 30% likely that Canada will see a Magnitude-8 or greater earthquake (“the Big One”) striking in Vancouver within the next 50 years. Plus, Montreal lies within Quebec’s most active seismic zone, which has experienced past earthquakes including a Magnitude-5.8 earthquake in 1732.

    IBC cites a damage estimate suggesting a major earthquake in Canada could cause $52.6 billion in catastrophic damage. That’s 11 times greater than Canada’s current record-holding disaster, the 2016 wildfire that burned through Fort McMurray in Alberta.

    Also in the news: Is insurance facing its Napster moment?

    In previous reports, PACICC has said a damage loss exceeding $35 billion could create a “tipping point” after which multiple P&C insurers could fail.

    To put that in perspective, MSA Research says Canada’s P&C insurance industry currently has approximately $66 billion in capital. That breaks down into $23.2 billion of minimum required capital, plus about $42.8 billion in excess capital.

    “It’s important not to interpret the full $66 billion as capital available to absorb a single event,” MSA Research CEO Nevina Kishun tells CU. “The majority of this capital is already supporting ongoing risks across all lines of business, and insurers are required to maintain the minimum capital level.

    “In practice, the [roughly] $43 billion of excess capital is the closer proxy for loss-absorbing capacity — but even that is not fully deployable without regulatory and market consequences.”

    The industry has been calling for an earthquake backstop to prevent P&C insurance company failures for longer than a decade. In its 2025 budget, the federal government included a promise to consult with the industry on a quake backstop. Currently, the industry is calling for federally and provincially licensed insurers to be included in the discussion.

    “Canada is the only G7 country with a significant earthquake risk that lacks a formal government-backed financial backstop for earthquake,” says Liam McGuinty, IBC’s vice president of federal affairs at the time the federal government released its budget. “Without a federal backstop, a major quake could trigger widespread financial instability.” 

  • TD Insurance releases client-facing chatbot

    TD Insurance releases client-facing chatbot

    A professional businesswoman walks confidently in an urban setting, carrying an eco-friendly tote bag. She interacts with an AI chatbot on her smartphone, showcasing the integration of technology into her routine. The green cityscape in the background highlights sustainability.

    Earlier this month, TD Insurance released its first client-facing generative AI chatbot, the TDI Virtual Assistant, to help clients find answers through natural-language conversations.

    The virtual assistant retrieves and summarizes information from the TD Insurance website for home, auto and small business insurance to answer general insurance queries. In a conversational tone, it can answer questions on topics such as accident benefits coverage and documentation required to obtain car insurance.

    TD started with those three lines of business because they have the largest volumes in its insurance segment, said Kristen Gill, vice president and executive journey product owner at TD Insurance. The insurer plans to expand the chatbot to life and health insurance at a later stage.

    TDI Virtual Assistant took about a year to build, said Christopher Cooney, vice president of analytics and modelling at TD Insurance. Its development involved the technology solutions team, insurance experts, lawyers, and Layer 6, TD’s AI research and development centre.

    Although Layer 6 had experience developing internal tools at TD, building an external-facing AI posed unique challenges, Cooney added. To mitigate the risk of hallucinations, the chatbot uses retrieval-augmented generation technology, an AI framework that improves large language model accuracy by retrieving data only from trusted content libraries. In this case, TDI Virtual Assistant can only reference material already on TDI’s website.

    Another guardrail was to get the tone of voice right when interacting with customers, Cooney said. Users can tell TDI what’s working and not working by clicking the thumbs up or down feedback icon on the chatbot’s responses.

    Also in the news: What U.S. budget cuts mean for NatCat forecasts

    In its early days, humans will closely monitor the chatbot’s performance to ensure it comes up with satisfactory answers, Gill said. But the goal is to move to machine-assisted monitoring, in which AI helps humans supervise the AI chatbot.

    For now, the chatbot is unauthenticated, meaning users don’t need to log in, so it can only answer general queries, Gill explained. If customers need more personalized advice, such as updating their policy details, the chatbot will encourage them to call for assistance.

    Eventually, TDI intends to provide an authenticated chatbot service, allowing customers to get personalized advice, Gill said. The technology is still in its infancy, and the insurer’s compliance department is exploring what kinds of changes AI would be allowed to make from a regulatory perspective.

    In the future, other client-facing AI applications could include using natural language to help a customer obtain insurance quotes and report claims, Gill added. “We will want to build that capability with the right processes and guardrails and controls to make sure that customer information is safe.”

    Special to Canadian Underwriter from Jonathan Got, a reporter with Advisor.ca and Investment Executive.

  • Definity’s strategy for  integrating new business lines

    Definity’s strategy for integrating new business lines

    Business insurance icons float over laptop

    Pricing is important, and it’s among the issues facing Definity Financial Corporation as it aligns the expense and loss ratio sides of the recently acquired Travelers Canada business with its own operations.

    Those alignment opportunities vary by line of business, Rowan Saunders, Definity’s president and CEO tells a May 8 earnings call in response to an analyst’s questions.

    On the commercial side, both Saunders and Obaid Rahman, Definity’s executive vice president for Commercial Insurance say, that market is divided between large account segments where competition has intensified, and smaller accounts.

    “We’ve mentioned in a couple of quarters, that the market is bifurcated where competition is most intense in the large account segment,” Rahman tells the call. “Over 80% of our business is not in that segment. When we look at the renewal book that we have, we have strong retention, and we’re still getting strong rate on the majority of that book. We don’t really have any concern with how the renewal portfolio is performing, the margin it’s holding, no concerns there.”

    Commercial approach

    As for new business within commercial segments, underwriting discipline is pushing a shift in the portfolio mix to ensure Definity is writing more smaller accounts than larger accounts.

    “What that’s doing is, it’s having an impact on the overall growth, premium growth percentage by about a couple of points, but we are gaining market share, maintaining our margin and we’re continuing to grow the customer base…,” Rahman tells the call. “We’ve talked about how well the Travelers’ integration is going. We expect that retention of that book to continue to strengthen as we move forward. We’re already very close to where the Definity retention is.”

    Related: Definity Q1 earnings show Travelers integration producing results

    With Q1 behind them, the company is onboarding new underwriters as part of the transition.

    “The first wave of production underwriters from the Travelers side got deployed towards the end of Q1. The second wave is coming in Q2,” he says. “What we see is that extra capacity that will come on board, as well as the new products and capabilities that will keep on rolling through the year. That will give us a boost in growth.”

    Meanwhile, the digital platforms on the small business side will help the company gain share on the specialty market side.

    “We’re managing the cycle with a lot of discipline in terms of preserving margin. Our small business specialty, as well as the Travelers capabilities com[ing] on board, will continue to give us market outperformance and be sort of in that mid-single-digit range as we go through the year,” Rahman tells the call.

    Overall, for commercial lines, and for personal lines home insurance, “there are not any material segments or portfolios that don’t fit our appetite or need significant actions,” Saunders says.

    Personal auto probably had the most loss, Saunders says.

    “There will be two things happening there,” he says. “There will be their own rate filings that started last year earning through. Then as it converts onto our platform, the portfolio will become aligned with Definity binding rules, segmentation, and pricing. That’s just automatically going to happen over the conversion cycle.”

  • What U.S. budget cuts mean for NatCat forecasts

    What U.S. budget cuts mean for NatCat forecasts

    NOAA Hurricane Hunter aircraft on the tarmac

    Deep cuts to U.S. government funding for climate research and forecasting by the National Oceanic and Atmospheric Administration and other agencies will impact catastrophe modelling going forward, Daniel Raizman, global head of client engagement, Climate Risk Advisory at Aon, tells attendees at Insurance Bureau of Canada’s recent 2026 IBC InSight Summit.

    “I get asked this question all the time,” he says in response to an audience question. And the short answer is, “Yes.”

    Since January 2025, insurers have been framing their messaging around impacts of climate data defunding in terms of how brokers and insurers rely on the data, he says. And this narrative addresses the importance of those data sets to banking and industries that drive key economic sectors.

    “We’re notably facing a big setback in terms of research [organization] and potential threat of this data [disappearing], but we’re trying to come at it from a business perspective and say, ‘Hey, we personally rely on this data every day. This is how risk is transacted day-to-day across the insurance and reinsurance industry,’” he tells the audience. “We really care about the preservation of this data.”

    Raizman adds the data creates significant value in catastrophe risk management, even without application of a climate lens.

    “I would say, 90% of the work I do and the questions I get asked are around, ‘What’s my flood risk today? What’s it look like tomorrow?’” he says, adding clients are less likely to ask what 2050 will look like.

    “And I think we have a challenge in managing that as well, because…the language of certain climate modeling is often mid-century, end-of-century. But the reality is that most people care about, ‘What does the next five years look like? What do I face today? How did I get yesterday wrong and [how can we] be better tomorrow?’”

    Related: Environmental risks take backseat on list of business leaders’ concerns — in the short term

    Much of the conference session’s main portion addressed Canada’s protection gap between what’s covered and what could or should be covered by policies. Panellists spoke to risks around wildfires and flooding that have exposed gaps for Canadian insurers and insureds, as well as inflation’s impact on restoration and replacement costs when customers have claims.

    That sparked an audience question on the viability of a future public policy role in closing that gap.

    There is work underway with the federal government on building a public-private partnership to help address that gap, notes Ravi Mahabir, vice president of climate at Intact Financial Corporation.

    He says such public-private partnerships exist in other jurisdictions, including France and the U.K.

    “There are many different constructs that have been deployed in terms of those public-private partnerships to address protection gaps. There are lots of lessons. That’s a good thing,” he tells the summit.

    “Public policy is important; a blend of public and private partnership in deploying insurance mechanisms to provide affordable insurance to those high-risk areas. And that should really be a time-bound offering, in that those public private partnerships should really facilitate not just an insurance solution but also risk mitigation, such that those partnerships have phased out period over time.”

    There also are misunderstandings within the general public around why insurers might need to reduce coverage or pull out of specific areas where risks are too high, adds Raizman.

    “We often get in a blame game…when there’s lack of understanding around the risk that they face, and in realizing that these are businesses at the end of the day.”

  • Will your clients bother to prevent NatCat damage?

    Will your clients bother to prevent NatCat damage?

    Overflowing gutters need replacing

    Two new surveys show Canadians – despite saying they’re aware of natural catastrophe (NatCat) risks – aren’t taking necessary steps to prevent damage to their homes or automobiles.

    For many, cost is a primary barrier, says Desjardins Insurance research, which finds affordability is a primary barrier to clients making renovations that would protect their homes or vehicles.

    “Two-thirds of respondents cite cost as the primary reason they haven’t upgraded their home,” the insurer says. “But nearly half would be willing to invest between $1,000 and $5,000 to protect their home from severe weather.”

    Related: As NatCats slow to a dull roar, brokers turn their attention to other concerns

    Further, among insured Canadians surveyed, nearly 70% say severe weather could damage their homes, and 80% say their vehicles are at risk. 

    But just 34% of those same people say they’ve made improvements to protect their homes, and only 38% say they’re likely to do so within the next five years.

    Desjardins’ survey of roughly 4,000 Canadians also finds more than half of respondents aren’t aware of government incentives and programs to help fund climate-ready home improvements. These include both federal and municipal flood protection subsidies.  

    Related: The hidden, truer cost of NatCats in Canada

    “That data point is significant, because 82% of respondents say financial incentives would make a difference when they’re deciding whether to protect their homes,” Desjardins says in a press release. “It points to a real need for practical and accessible guidance on prevention that can help Canadians become more proactive.”

    There are also some regional differences. While just 34% or respondents nationwide say they’ve taken steps to protect their homes and vehicles from NatCat damage, insureds in Atlantic Canada are the most concerned and best prepared – at around 40%

    Wildfire complacency

    A second survey, commissioned by Intact, finds 61% of Canadians say they’re either ‘not very’ or ‘not at all’ concerned about wildfires.

    That’s surprising given roughly 60% of Canadian communities sit on what climate researchers call the ‘urban-wildland interface’ where developed areas border on forests and grasslands, where wildfires are frequent.

    Related: Jasper wildfire rebuild: Challenges persist for local businesses

    “Once concentrated in western provinces and territories, wildfires are now increasingly reaching regions across the country that were not traditionally at risk,” the insurer says in a press release. “According to the Canadian Interagency Forest Fire Centre…the amount of land burned across Canada has surged by 81% over the previous decade.”

    The survey also finds people who’ve had property damaged by wildfire are more likely to take preventative measures. But it also notes 69% of respondents say they haven’t ‘felt the need to take action.’

    Related: The easiest way to save your client’s home from wildfire

    In addition to often-cited preventative measures, like removing debris from eavestroughs, moving combustible materials away from buildings, upgrading roofing and siding, and pruning or removing certain trees, the release lists some less-discussed fireproofing upgrades. These include:

    • Retrofitting deck components to fire-rated materials that do not gap between boards.
    • Creating a 15 cm non-combustible gap between the ground and house siding, and using non-combustible fencing
    • Installing 3 mm non-combustible screens on all external vents (except dryer vents)
    • Installing multi-pane or tempered-glass windows and exterior fire-rated doors

  • Definity Q1 earnings show Travelers integration  producing results

    Definity Q1 earnings show Travelers integration producing results

    Stepping stones to profitability

    Integration of Travelers Canada’s operations into Definity Financial Corp. is happening at a pace that’s “ahead of expectations,” Definity says in it’s 2026 Q1 earnings report.

    Definity’s $3.3-billion transaction to acquire Travelers Canada closed on Jan. 2.

    Policy conversions are underway, Definity reports, and $36 million “in run-rate expense synergies” have been captured during Q1. That means the company is ahead of schedule to reach a $100-million ‘synergies’ target.

    “Our first quarter results reflect our new position as a Top-5 P&C insurer in Canada…and our conviction in the strategic benefits of the deal has only increased, underscored by a strong start on our synergy plan, achieving an annual run-rate of $36 million by quarter-end,” Definity president and CEO Rowan Saunders says in a May 7 press release.  

    “While this initial pace of synergy capture will moderate, it puts us in an excellent position to deliver on our three-year, $100-million target. Our top-line growth of 35.4% is consistent with our expectations, providing a solid start towards our $6.5-billion, full-year premium target.

    “Our overall profitability is also evident, delivering a combined ratio of 92.9% – a significant result, as we absorbed the initial impact of the acquisition ahead of realizing planned synergies. This early success across all fronts is a testament to our combined talent and aligned cultures, and it positions us for sustained outperformance.”

    The 35.4% gross written premium (GWP) growth during the quarter reflects good onboarding and retention of the acquired business, along with organic growth that’s expected to meet a targeted $6.5 billion, the company says.

    On the numbers, 2026 Q1 GWP rose $364.5 million (35.4%) against the comparable quarter in 2025. Personal lines GWP climbed 36.1% due to “acquired premiums as well as organic unit growth, and rate increases.” For commercial lines, GWP jumped 34%, again due to acquired premiums, “as well as pricing increases and ongoing market share gains in small business and specialty lines,” the release notes.

    Also in the news: Intact’s war chest for M&A is larger than the top-line revenue of some of Canada’s Top-10 insurers

    GWP for personal lines jumped 36.1% in 2026 Q1, “bolstered by the acquired premiums, with strong growth in our broker channel,” the release says, adding GWP for the direct channel rose 2% in 2026 Q1. For personal property, GWP rose 37.3%. And for personal auto, it increased 35.3% in 2026 Q1 due primarily acquired premiums “and continued rate achievement.”

    Definity’s overall combined ratio (which adds incurred losses and expenses and divides that number by earned premiums) hit 92.9% during Q1. The combined ratio for personal auto insurance was 97.5% in 2026 Q1, matching 97.5% in Q1 last year. For personal property, the 2026 Q1 combined ratio was 85% (against 94.1% in 2025 Q1), reflecting a drop in losses from natural catastrophes compared to the same period in 2025, as well as “a decrease in the core accident year claims ratio.”

    For commercial lines, the 2026 Q1 combined ratio reached 90.5%. “This resulted from the inclusion of the acquired business and its associated expenses, which we expect will temporarily increase the claims and expense ratios prior to the benefit of future planned synergies,” the release notes.

    Meanwhile, underwriting income reached $100.1 million during first quarter.  

    “The diversified earnings power of the combined business was clearly evident this quarter, with strong performance from all our profit drivers. For the first time in our history, we delivered over $100 million of underwriting income in a first quarter,” Definity Executive Vice President and Chief Financial Officer Philip Mather said in the release.

    “Our broker distribution platform also showed excellent momentum, with broker operating income growing 24.9% year-over-year. Net investment income grew over 60% to $79.9 million, driven by the acquired assets and our proactive portfolio management.”

  • Which province tops personal auto, property premium hikes?

    Which province tops personal auto, property premium hikes?

    Wooden blocks with percentage signs showing an upward trend

    Average premiums for both personal auto and personal property lines in Canada increased year-over-year in the first quarter of 2026, with Alberta seeing the highest jumps, according to Applied Systems’ latest rating index.

    In personal auto, average premiums in Alberta increased 21.3% year-over-year. Personal property in the province witnessed a 16.2% increase from 2025 Q1 to 2026 Q1, says the index released Tuesday.

    The results come as Alberta prepares for its Care First auto insurance reforms on Jan. 1, 2027. The reforms, which will include unlimited access to certain types of accident benefits, are expected to create savings for consumers by reducing legal costs in the system.

    From a personal property perspective, Alberta continues to be largely affected by Cat losses.

    “With severe weather and rising claims costs continuing to shape the personal lines market, the Q1 2026 results highlight a growing divergence,” says Steve Whitelaw, senior vice president and general manager at Applied Systems Canada, in a press release. “Alberta continues to lead rate increases across both auto and property, while moderation is beginning to emerge across both lines in provinces like Quebec.”

    The wider picture

    For the country as a whole, the average personal auto premium rate change was up 11.1% versus the second quarter of 2025. Across provinces, Alberta saw the highest jump at 21.3%, followed by Ontario at 11.8%, the Atlantic provinces at 9.6% and Quebec at 4%.

    In personal property, average premiums increased 8.6% year-over-year. Alberta topped the list at 16.2%, followed by Saskatchewan and Manitoba (11.2%), the Atlantic provinces (10.8%), Ontario (6.2%), Quebec (4%) and British Columbia (1.6%).

    Quarter over quarter, personal property premiums also increased in all provinces except B.C. and Quebec. The average rate across Canada was up 2.4% in 2026 Q1 from 2025 Q4. Alberta, Saskatchewan and Manitoba, Ontario, and the Atlantic provinces saw quarterly increases of 5.4%, 2.9%, 2.8% and 2.7%. Meanwhile, B.C. decreased 0.6%, while Quebec decreased 3.2%.

    The good news is that the average personal auto premium rate generally decreased quarter-over-quarter, although only slightly. Across Canada, the average quarterly decrease was 0.8%. The highest drop was Quebec at 6.5%, followed by the Atlantic provinces (1.8%) and Ontario (0.2%).

    Alberta was the outlier, with a quarterly increase of 7.4%.

    Applied’s quarterly rating index represents more than 80% of the brokerage market in Canada and 675 insurer rating plans written by brokers, the tech vendor says in the report. Applied says data analyzed includes more than 30 million quotes per quarter, using the average of the three best final premiums of each risk quoted.

  • A homeowners’ dog bites the dog-walker. A liability riddle: Who owns the dog?

    A homeowners’ dog bites the dog-walker. A liability riddle: Who owns the dog?

    portrait of a dangerous purebred doberman pinsher

    A dog-walker bit by a dog in her care was the “owner” of that dog at the time of the attack under the Dog Owners’ Liability Act (DOLA) and therefore can’t claim $1 million in liability against the dog’s true owners, the Ontario Court of Appeal has found.

    The case highlights nuances in how insurance covers liability associated with dog-walking.

    Michael and Amanda Luciano hired a dog-walking company to look after their two dogs, a large male boxer named Forrest Gump and Benny.

    Amanda Nigro, who worked part-time at the dog-walking company, began walking Forrest in November 2021. She looked after the dogs at the Lucianos’ house about three times a week and had a key to the house.

    Forrest developed an infection in his foot in February 2022. The vet advised the Lucianos that Forrest was not to come into contact with mud or anything that could cause infection. It was recommended that Forrest wear rubber booties when walking in wet areas.

    Nigro attended the Lucianos’ residence to look after the dogs on Mar. 24, 2022. Alone in the home, she let the second dog, Benny, outside to use the washroom, and Forrest refused to go. A bit later that morning, Nigro wanted to let Forrest out in the backyard; since mud and snow covered the backyard, she decided to put booties on Forrest before letting him out. It was the first time she tried to put booties on Forrest.

    As she approached Forrest with the booties in one hand, the dog lunged at her, bit into her left arm and started shaking it. After she got her arm loose, Forrest continued to attack her, biting various parts of her body. Nigro suffered injuries to her abdomen, left upper thigh, and both arms.

    There was no history of aggressive behaviour by Forrest in Nigro’s presence or otherwise. 

    Nigro sued the Lucianos for general damages of $350,000 and special damages of $650,000, for a total of $1 million.

    The Ontario Superior court dismissed her claim, finding that Nigro possessed or harboured the dog at the time of the attack. The DOLA defines “owner” in s. 1(1) of the Act as follows: “’owner,’ when used in relation to a dog, includes a person who possesses or harbours the dog and, where the owner is a minor, the person responsible for the custody of the minor.”

    Nigro appealed to the Ontario Court of Appeal, which upheld the finding in the lower court.

    Also in the news: Canadian insurtech launches insurance shopping app within ChatGPT

    “There can be no doubt that [Nigro] was an owner of Forrest for purposes of the DOLA,” the Court of Appeal for Ontario ruled in a decision released on Apr. 17. “[Nigro] was the sole person in the company of the dogs at the time of the incident.

    “She was employed by the [Lucianos] and had attended at the house to care for the dogs three times a week. She had been in possession of the dogs on prior occasions, just as she was in possession of them on the day of the incident. As was found by the motion judge, she was unquestionably the person in a position to control the behaviour of the dogs at the critical time.”

    The Appeal Court similarly rejected Nigro’s claim that the Lucianos were the true owners of the dog because the attack occurred in their home.

    “Lest there be any doubt, the DOLA expressly ousts application of the Occupiers’ Liability Act…in relation to the liability of the owner, when the dog bite occurs on the premises of the owner,” the Appeal Court found. “This reflects a policy choice to base liability on something other than ownership or possession of the building in which the incident occurred.

    “The DOLA seeks to promote responsibility and accountability in those who are best able to prevent dog bites and attacks, wherever they occur. It would defeat this legislative objective if someone meeting the definition of owner could escape liability merely because they were in someone else’s home at the time of the incident.”

    How would the dog-walker be covered?

    Would the dog-owner’s injuries be covered under insurance for the incident?

    It depends.

    CU research on broker websites shows most Canadian home insurance policies include personal liability coverage, which can apply if the homeowners’ dog injures someone (including a hired dog-walker).

    However, home insurance policy exclusions for animals may apply, including for breed restrictions, a known aggressive history of a pet, a business arrangement, or liability related to animals.

    If a dog-walker owns a commercial general liability (CGL) policy, that might cover a dog-walker if someone else was bitten while the dog was in his or her care.

    That said, a standard CGL policy may exclude animal-related claims, and so a dog-walker would need either a specialized pet insurance package or a CGL with an explicit endorsement for pets or animal care.

    But what happens if a dog bites the dog-walker?

    Typically, a CGL would not cover dog walkers if dogs attack them while in their possession.

    Coverage for medical expenses in that case may fall under Workers’ Compensation (WSIB in Ontario), personal accident or injury insurance, or health insurance.

  • What clients would rather do than review home insurance policies

    What clients would rather do than review home insurance policies

    Person assembling furniture from a kit and looking confused

    How can you persuade your clients to read their policies thoroughly?

    It’s not easy, says a new survey conducted by Léger for Allstate Canada, which finds 81% of insurance clients would rather fill out their tax returns than read their insurance policies front-to-back.

    Another 53% of respondents say they’d rather assemble a furniture kit using instructions that aren’t clear, and 47% say they’d rather have a dental filling replaced. The survey was fielded between March 20 and 22, 2026, with 1,525 responses.

    “This says to me there are aspects of insurance that competes for attention within the lives of Canadians, and it can often lose,” says George Ljubicic, agency manager at Allstate Canada, in a press release.

    “Most people want to feel confident about their coverage, but insurance documents aren’t always written the way people talk or think about their homes. That’s why meeting customers where they are, with simple explanations and real human support, really matters.”

    Also in the news: How segmentation is shaping commercial property softening

    In terms of clients understanding what they read, the report finds 64% of respondents tell the survey they do understand some aspects of their policies. But it also finds just 42% of respondents are able to identify at least two accurate coverage statements – out of five offered in the survey – without selecting one or more incorrect options.

    The company notes the gap between those saying they understand at least some parts of their policies, while still selecting incorrect coverage statements, suggests the industry could help clients by providing more reader-friendly documents and broker and agent support to ensure questions get answered.

    Another, separate, survey commissioned by Allstate last year finds Canadians are likely (49%) to contact their brokers or agents with questions. Others opt to call insurers’ customer service lines (44%) or go to their websites (35%). Just 30% say they get their answers by directly reading their policies.

    That second survey was fielded July 7 to 14, 2025 and received 1,515 responses from residents of Alberta, Ontario, New Brunswick, or Nova Scotia – 156 of whom were Allstate customers.

    Also in the news: Brokers see rapid digital change as a major challenge for the channel

    On the bright side, a majority of respondents (82%) indicate they review their policies during the year, usually at renewal, at time of purchase, or when the coverage takes effect. But for those saying they don’t read their policies, 67% indicate they’d prefer to speak with someone – and 22% say they simply find their policy documents too hard to understand.

    “Making insurance simpler doesn’t mean oversimplifying – it means being clear and more human,” Ljubicic adds. “Insurance documents that are easier to understand, paired with real guidance, can help Canadians feel confident that their coverage actually reflects their needs.”

  • Northwest Territories identifies ‘wildfire hotspots’ to ‘seek and destroy’

    Northwest Territories identifies ‘wildfire hotspots’ to ‘seek and destroy’

    Firefighting efforts in Fort Good Hope in 2024. The GNWT says this year’s above-average snow accumulation could help prevent the start of an early wildfire season, but that drought conditions will continue. Photo courtesy of GNWT

    The Government of the Northwest Territories (GNWT) is getting its affairs in order as it outlined its wildfire forecast and readiness for the 2026 wildfire season on Tuesday afternoon.

    One of the factors raised during the briefing was the drought conditions the territory has been facing for the last few years Regarding those conditions, Jason Currie, wildfire operations manager with the Department of Environment and Climate Chamge (ECC), said those conditions will continue, but thatit’s lessened a bit.

    “There is some recovery from the drought, but we didn’t get to rain last fall, which would have played a lot into recovery,” he said.

    Currie said with the drought, fires burn much deeper into the ground, making them more challenging to fully extinguish.

    According to the GNWT, in Fort Simpson between May and August 2025, just 40 per cent of average rainfall fell. In Fort Liard, it was 33 per cent.

    Additionally, Currie said that as the La Nina, a Pacific Ocean pattern that brings cooler temperatures across the NWT, is expected to switch to El Nino, which will bring warmer temperatures.

    That means the NWT could heat up, further complicating the wildfire season, he noted.

    As part of the GNWT’s operational readiness, infrared scanning missions on large fire perimeters to seek and destroy hot spots have been done. These scanning missions identified spots near Fort Providence, Whati, Fort Liard, and Jean Marie River.

    Territorial winter precipitation for the 2025-26 winter season has been roughly average with some notable highs and lows in various regions. For example, Fort Smith saw 141 per cent of its normal snow fall for November, and 184 per cent during February.

    Hay River saw 66 per cent of its normal snow fall during November, and 83 per cent in January, but also saw 119 percent in December and 111 per cent in February.

    Fort Liard saw only 63 per cent of its normal snow fall in November, 51 per cent in January, and 67 per cent in February. In total, Fort Liard only saw 79 per cent of its normal snow fall this season.

    Fort Simpson saw 89 per cent of its normal snow fall for the entire winter season, and Yellowknife and Norman Wells saw 91 and 93 per cent respectively over the same timespan.

    The GNWT also conducted snow surveys that measure the accumulated snow on the ground, and that provide insight on how much water will be released into the ground when the snow fully melts.

    Yellowknife leads the figures with 163 per cent of its five-year average snow pile-up. Fort Liard had 140 per cent of its average this season and Hay River had 125 per cent. Norman Wells saw the lowest snow pile up this year at only 95 per cent of its five-year average.

    According to the GNWT, these snow conditions imply that an early start to the fire season is unlikely. The accumulated snow has the dual effect of added surface moisture and suppressed temperatures.

    Currie, who lives in Fort Smith,said there’s still a lot of snow still left on the ground, which he said will most likely delay the fire season.

    “It’s good to see that we got snow in the last few years,” he said. “We’ve been well-below average, and that’s kind of dictated what kind of fire season we’ll be having.”