Industry

Collision Repair: Fast Lane to the Future

The past decade has been a time of transition for the collision repair industry, marked by a shrinking market and consolidation. Now the industry is seeking new alliances with the insurance industry in the drive to improve efficiency and increase customer satisfaction. As both industries head into the next decade, the pressure and the potential for success is increasingly dependent on the strength of those alliances.

By Sam Malatesta, vice president marketing & insurance relations at | April 30, 2001

5 min read

Collision Repair: SERVICE DETERMINES PROFITABILITY

Speakers of an insurer/collision discussion panel hosted by the industry’s international education body I-Car at its recent Canadian national conference were provided with the stark theme of dealing with “reality”. On a particularly “realistic note” was the thick tension in the air of the predominantly auto bodyshop audience of which individuals at the various “refreshment […]

By Sean van Zyl, Editor | April 30, 2001

5 min read

“REASONABLE RATE INCREASES SUPPORTED”

The recent Insurance Brokers Association of Ontario (IBAO) annual general meeting and mid-year conference drew focus to several political, technological, regulatory and pricing developments taking hold within the province's property and casualty insurance industry. Among the issues discussed included a consensus that insurer premium increases planned for this year will have to be supported by the brokerage community.

By Sean van Zyl, Editor | April 30, 2001

3 min read

Privacy legislation: INDUSTRY COMPLIANCE

New marketing technologies and rising consumer concern of “information exploitation” by financial service providers has created a challenge for the insurance industry. Faced with new federal legislation under Bill-6, which affords information protection to individuals, insurers and their financial services counterparts will have to comply with specific legal requirements by set target dates over coming […]

By Carole Machtinger, chief privacy officer of Insurance Informatio | April 30, 2001

6 min read