HR
The issues facing the broker channel – such as the regulatory environment and technology – are collective, but the channel is strong together, Robert Harrison, new president of the Insurance Brokers Association of Canada (IBAC), said during the association’s annual general meeting in Charlottetown, P.E.I. on Saturday. “Do we need change? I think we need […]
By Jason Contant | October 2, 2016
3 min read
VANCOUVER – Cyber attackers are becoming increasingly sophisticated – employing better techniques and targeting information that could prove particularly damaging – but that may be balanced by a greater openness to use expertise and not go it alone, it was suggested during a session Friday at NICC. “We are at the cusp of a paradigm […]
By Jason Contant | October 1, 2016
5 min read
VANCOUVER – Attempts to become truly customer-centric will not be realized until insurers can shift away from an entrenched focus on task that erects barriers to more meaningful customer engagement, Barry Pokroy, leader of Farber Financial Group’s Circle & Square Practice, suggested during NICC. “We’ve become task- or process-centric and not client-centric,” Pokroy, part of […]
By Jason Contant | September 30, 2016
4 min read
The Centre for Study of Insurance Operations announced Tuesday it has identified 50 brokerages from across Canada as CSIO technology leaders. “These brokerages have been deemed top performers because they achieved a score of 100% on their CSIO technology scorecard assessment,” Toronto-based CSIO said in a release. CSIO, which is comprised of property and casualty […]
By Canadian Underwriter | September 28, 2016
2 min read
Although insurers have often looked at the purchasing actions of Millenials, they would do best to start examining the behaviours of the following generation – Generation Z – to digitally engage their customers, attendees to the Kanetix Insights 2.0 conference heard on Tuesday. “If you are able to engage in behaviours of Generation Z, how […]
By Jason Contant | September 28, 2016
An agreement has been reached to merge the operations of Lussier Dale Parizeau (LDP) and Riverin Girard & Associés and Ouellet Fillion, a move expected to enhance customer service and bolster LDP’s presence in Quebec. The deal was announced jointly by Patrice Jean, president and CEO of LDP, Sylvie Lambert, president and general manager of […]
Business interruption (BI) is the leading cause of losses for companies, multinational organizations and non-governmental organizations (NGOs) that operate outside the United States, according to a study released on Thursday by international insurance broker Clements Worldwide. The Clements Worldwide Risk Index (CWRI) for summer/fall 2016 found that property damage and general liability are the close […]
By Canadian Underwriter | September 23, 2016
Insurers need to understand potential disruptions to risk analysis and cost basis as well as distribution to effectively manage their strategies, suggested a new report from Boston-based research and advisory firm Novarica. The pace of technological change makes it a daunting task for insurers, many of whom are still managing legacy systems, to understand which […]
By Canadian Underwriter | September 22, 2016
Zurich Insurance Group announced on Tuesday that it will combine its corporate and commercial businesses into a “single global business as part of its process to simplify and strengthen its organization.” The new unit, to be called Commercial Insurance, brings together corporate and commercial insurance expertise worldwide under a single umbrella. It will be headed […]
By Canadian Underwriter | September 21, 2016
Two brokerage executives and the chair of the Ontario Mutual Insurance Association are recognized by the Chartered Insurance Professionals (CIP) Society with national leadership awards, the Insurance Institute of Canada announced Wednesday. Robert Pearson, president and chief executive officer of Town & Country Mutual Insurance Company, is one of two recipients this year of the […]
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