Canadian Underwriter

Author: Mike Thomas

  • Williams Meaden & Moore Renamed as Williams C. Lewis Following Partnership with Premier International Forensic Accounting Firm C. Lewis & Company.

    Williams Meaden & Moore Renamed as Williams C. Lewis Following Partnership with Premier International Forensic Accounting Firm C. Lewis & Company.

    Partnership creates new international forensic accounting and litigation support firm with presence across every continent

    Voir français ci-dessous

    TORONTO, ON & LONDON, UK, MAY 13, 2026/insPRESS/ – Williams Meaden & Moore, a leading forensic accounting and advisory firm, today announced it has partnered with C. Lewis & Company, a premier international forensic accounting practice, and will operate in Canada under the new name Williams C. Lewis Forensic Accountants Inc. This brings together two highly respected and aligned teams to form a new global firm with a presence across every continent.

    The combined firm will deliver seamless, cross-border forensic accounting, dispute advisory, litigation support, and investigative services to clients across every major global market. For clients, everything they have come to rely on — the people, the standards, the commitment to excellence and integrity — remains unchanged. The name is new. The standard is higher.

    “Today marks a defining moment for our firm and for our clients. This partnership is not simply about scale — it is about bringing together two teams who share an identical commitment to rigorous, independent, and client-focused work. Our clients have always operated across borders. Now, so do we — seamlessly. Williams C. Lewis is built to serve wherever our clients do business, with one standard of excellence worldwide.”

    — Ralph Frattaroli, Co-President, Williams C. Lewis (Toronto)

    — Nick Angellotti, Co-President, Williams C. Lewis (Toronto)

    “Like C. Lewis & Company, Williams are a partner owned, wholly independent, dedicated forensic accounting firm with zero ties to PE firms, adjusters, lawyers, engineers, TPA firms or anyone else for that matter. We have built our reputation on technical excellence and an unwavering focus on our clients. In Williams, we found a firm that shares our values completely. Together we are creating something genuinely different — an international firm that combines global reach with the depth and dedication our clients expect. I am proud of what we are building and could not be more excited for what the future holds.

    — Mark Lewis, Partner, C. Lewis & Company (London, UK)

    About the Partnership

    The partnership combines the complementary strengths of both firms to create a single, integrated practice offering forensic accounting, dispute advisory, litigation support, valuation, and investigative services across Canada, the United Kingdom, the United States, Mexico, Brazil, France, Spain, the United Arab Emirates, Singapore and Australia.

    Williams C. Lewis and C. Lewis & Company offers clients:

    • Global coverage with deep local expertise across every major market
    • Integrated forensic accounting, valuation, and litigation support services
    • Seamless cross-border service delivery under one unified standard
    • Immediate international reach — wherever clients do business

    For further information please visit Williams C. Lewis at www.williamsclewis.com and C. Lewis & Company at www.clewis.com

    __________

    Williams Meaden & Moore devient Williams C. Lewis à la suite d’un partenariat stratégique avec le cabinet international C. Lewis & Company.

    Ce partenariat donne naissance à un nouveau cabinet international spécialisé en juricomptabilité et en soutien au litige.

    TORONTO, ON & LONDON, UK, MAI 13, 2026 /insPRESS/ – Williams Meaden & Moore, un cabinet de premier plan en juricomptabilité et en services-conseils, annonce aujourd’hui la conclusion d’un partenariat avec C. Lewis & Company, une firme internationale de renom en juricomptabilité. Dans le cadre de cette entente, la société exercera désormais ses activités au Canada sous le nom Williams C. Lewis Juricomptabilité Inc. / Williams C. Lewis Forensic Accountants Inc. Cette alliance réunit deux équipes respectées partageant des valeurs communes afin de former un cabinet d’envergure mondiale présent sur tous les continents.

    Le cabinet issu de ce regroupement offrira des services intégrés et harmonisés à l’échelle internationale en juricomptabilité, en soutien aux litiges, en conseil en différents et en enquêtes, au service de clients présents dans l’ensemble des grands marchés mondiaux. Pour la clientèle, les éléments qui ont fait la réputation des deux cabinets demeurent inchangés: les équipes, les normes ainsi que l’engagement envers l’excellence et l’intégrité. Le nom change. Le niveau d’exigence s’élève.

    « Aujourd’hui marque une étape déterminante pour notre firme et pour nos clients. Ce partenariat ne vise pas seulement la croissance – il s’agit de réunir deux équipes qui partagent un même engagement envers une approche rigoureuse, indépendante et centrée sur le client. Nos clients évoluent déjà à l’international. Désormais, nous aussi. Williams C. Lewis est conçu pour accompagner ses clients partout où ils exercent leurs activités, selon un standard d’excellence uniforme à l’échelle mondiale. »

    — Ralph Frattaroli, Co-Président, Williams C. Lewis

    — Nick Angellotti, Co-Président, Williams C. Lewis

    « À l’instar de C. Lewis & Company, Williams est une firme détenue par ses associés, entièrement indépendante, spécialisée en juricomptabilité et sans aucun lien avec des sociétés de capital-investissement, des experts en sinistres, des avocats, des ingénieurs, des administrateurs externes ou toute autre entité. Nous avons bâti notre réputation sur l’excellence technique et une attention constante envers nos clients. Avec Williams, nous avons trouvé un partenaire partageant pleinement nos valeurs. Ensemble, nous créons une organisation véritablement distincte — une firme internationale alliant portée mondiale et expertise, comme nos clients l’attendent. Je suis très fier de ce que nous construisons et extrêmement enthousiaste quant à l’avenir. »

    — Mark Lewis, Associé, C. Lewis & Company

    À propos du partenariat

    Ce partenariat met en commun les forces complémentaires des deux cabinets afin de créer une pratique intégrée unique offrant des services de juricomptabilité au Canada, au Royaume-Uni, aux États-Unis, au Mexique, au Brésil, en France, en Espagne, aux Émirats arabes unis, à Singapour et en Australie.

    Williams C. Lewis et C. Lewis & Company offerent à leur clients:

    • Une couverture mondiale appuyée par une expertise locale approfondie dans chaque marché clé
    • Des services intégrés en juricomptabilité, en évaluation et en soutien au litige
    • Une capacité d’intervention internationale immédiate, partout où leurs clients exercent leurs activités

    Pour plus d’informations, veuillez consulter le site web de Williams C. Lewis à www.williamsclewis.com et le site web de C. Lewis & Company à www.clewis.com

  • Wildfire forces 140 from homes in rural county northwest of Edmonton

    Wildfire forces 140 from homes in rural county northwest of Edmonton

    Alberta flags are seen behind the podium in a media room in Calgary, on Friday, Oct. 17, 2025. THE CANADIAN PRESS/Jeff McIntosh

    About 140 people have left their homes due to an out-of-control wildfire northwest of Edmonton.

    An evacuation order was issued Monday afternoon for residents in part of Woodlands County south of Whitecourt.

    Reeve Dave Kusch said Tuesday the fire is burning southeast of the town and firefighters from multiple communities are tackling the blaze.

    The fire appears to have shrunk but it’s unclear whether it has damaged any homes, he said.

    Residents have been asked to gather their pets, documents and medications and report to a community centre in Whitecourt.

    “For anybody who has been impacted, the county is working on hotel vouchers and meal coupons for individuals,” Kusch said.

    The Alberta government said in a statement the fire was about 51 hectares in size and moving away from Whitecourt.

    Whitecourt’s mayor says it’s unclear when residents would be able to return home.

    “It caught a lot of people off guard, unable to get to their homes, pack or secure anything valuable,” Ray Hilts said. “We’ll do what we can to make it easier for these folks that have been displaced.”


    This report by The Canadian Press was first published May 12, 2026.

  • Environmental risks take  backseat on list of business leaders’ concerns — in the short term

    Environmental risks take backseat on list of business leaders’ concerns — in the short term

    A severe thunderstorm shelf cloud races across the country side on a summer afternoon

    Societal polarization, geopolitical tension, and economic slowdown are all dominating risk professionals’ heat maps right now, but insurance leaders see a lot of concern about environmental risks looking 10 years ahead.

    With the Strait of Hormuz in the Middle East effectively shut down by naval blockades, a tenuous ceasefire in place in a war between the United States and Iran, and global energy prices escalating as a result, insurance leaders in Canada are noting the current pace of global crises is bewildering.

    One insurance CFO joked with Canadian Underwriter at a recent conference that rare global risks — events that used to happen only once or twice in decades — now happen on a weekly, if not daily basis.

    A former CEO of AIG in Canada, Lynn Oldfield, made a similar point in a recent keynote address at the Insurance Institute of Canada’s 2026 annual symposium in Toronto. She referenced a recent study by Global Risk Institute of 11,000 business leaders representing 116 economies around the world.

    “What was the Number 1 takeaway when they amalgamated all that data and all those questions? Uncertainty. From every corner of the globe, in every possible way,” Oldfield said. “This is an unprecedented time….Why? It is characterized by so many risk files.

    “But it’s not [just] that. It’s the pace, and the fact that they’re all happening at the same time. And that’s what’s really frustrating.”

    Only 10% of business leaders in the GRI survey predicted a calm and stable global outlook over the next two to 10 years. Fifty-seven percent said it’s going to be turbulent or stormy.

    And the environment, once a top political priority as of the Global Paris Agreement in 2015, seems to have fallen by the wayside, taking a back seat to other global risks.

    Also in the news: ‘Right now means right now:’ How urgency reshapes broker workflows

    “Risks are spiraling in scale, intensity and velocity,” Oldfield said. “And I think it’s the velocity we’re feeling right now. Tech risks are growing unchecked. Societies are on edge, and environmental concerns, which is a big one for our industry, are being deprioritized.”

    Oldfield showed a slide with “top risk concerns” over time.

    Between 2020, and 2023, environmental risk dominated the minds of business leaders.

    For example, in 2021, ‘climate action’ and ‘biodiversity’ were two of three top concerns out of five. And in 2022, three environmental risks rated among the Top 5 concerns, including climate action, extreme weather events and biodiversity. In 2023, the two environmental concerns listed are a ‘failure to mitigate climate change’ and ‘natural disasters.’

    But between 2024 and 2026, only one of the top five concerns were environmental in nature, with technological concerns beginning to dominate, and polarization remaining a top societal risk. State-based armed conflict is a top political risk in 2025 and 2026.   

    “We know that green [colour-coded] risks matter to our business, and you will see throughout catastrophic weather events. It really matters to us.”

    Over the longer term, out of 10 global risks identified, five environmental risks are of the greatest concern, including extreme weather events, biodiversity loss, and critical changes to Earth’s systems — all ranked one through three out of 10 — followed by natural resource shortages (6) and pollution 10).

    “Look at 10 years out, look at all that green,” said Oldfield. “Look at how worried business leaders are. That’s a lot of green, and that means we’ve got to get at it.”

  • Markel Canada partners with hyperexponential to build AI-native underwriting environment 

    Markel Canada partners with hyperexponential to build AI-native underwriting environment 

    TORONTO and NEW YORK, MAY 12, 2026/insPRESS/ — Markel International, a division of Markel Insurance, the insurance operations within Markel Group Inc. (NYSE: MKL) announced today its partnership with hyperexponential (hx) to modernize rating, underwriting workflows and integration architecture across its Canadian business. The partnership reflects Markel’s significant investment in building a more sophisticated, AI‑native underwriting environment and further expands hyperexponential’s footprint in North American markets as the leading pricing and underwriting decision platform for commercial P&C carriers. 

    As part of its collaboration with hyperexponential, Markel Canada has launched a purpose-built Environmental rating capability on the hx platform, enabling a more streamlined, digital experience. This investment marks a shift from fragmented, transactional pricing toward a more connected underwriting experience. By bringing data, pricing and context together in a single workflow, Markel Canada is creating an environment where underwriters have what they need at the point of decision – without friction or unnecessary hand‑offs.

    Establishing the hx platform as a centralized rating layer creates a scalable foundation that can support more sophisticated products, package policies and evolving portfolio needs over time. The result is greater clarity at the point of pricing today, and a platform designed to grow with the business – enabling faster, more informed decisions as underwriting complexity and ambition increase.

    “Our underwriters need tools that support good judgement, not slow it down. By pulling data directly into the rating workflow, we’re cutting friction from everyday decisions and letting our teams focus on what matters most – building trusted relationships with our broker partners, understanding risk and delivering consistent outcomes for clients,” says Cliff Laidlaw, Senior Vice President, Underwriting at Markel Canada.

    Built with the future in mind, the architecture is designed to support emerging agentic and AI‑enabled capabilities as they mature, positioning Markel Canada to continue advancing toward truly AI‑native underwriting workflows.

    Maureen Tomlinson, Senior Vice President of Operations at Markel Canada and Head of AI at Markel International, added: ”For Markel Canada, this is about more than replacing spreadsheets. It reflects our commitment to investing in a more sophisticated underwriting environment. The hx platform gives our underwriters a better experience today, while laying the groundwork for faster delivery, stronger data capture and future AI-native workflows across the business.” 

    Richard Gunn, President at hyperexponential, commented: “Canada is an important market for commercial underwriting, and Markel’s ambition here stands out: they’re not just patching existing systems, they’re building for what comes next. hyperexponential has built the leading AI-native underwriting workbench that keeps pricing, data and decisions in one place, from intake through to quote. We’re proud to support a team moving with this level of pace and intent to deliver the decision infrastructure for the next era of underwriting.” 

    About Markel

    We are Markel Insurance, a leading global specialty insurer with a truly people-first approach. As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs. However, it is our people – and the deep, valued relationships they develop with colleagues, brokers and clients – that differentiates us worldwide.

    About hyperexponential

    hyperexponential provides the leading pricing and underwriting platform for the global commercial P&C insurance market, powering AI-assisted decisions from triage, to pricing, to portfolio optimization. Trusted by carriers processing over $60bn GWP annually, and backed by Andreessen Horowitz and Battery Ventures, the hx  platform enables insurers, reinsurers, and MGAs to reduce time-to-quote, iterate on rating models faster, improve loss ratios and write a more profitable book. 

    ###

    For more information contact:
    Olivia Chan
    Senior Marketing Associate olivia.chan@markel.com

  • CBN Appoints New Chair & Vice Chair of CBN

    CBN Appoints New Chair & Vice Chair of CBN

    TORONTO, ON, MAY 11, 2026/insPRESS/ – The Canadian Broker Network (CBN) is pleased to announce John Pino, Vice President of Commercial Lines at MacLeod Lorway Insurance, a member of Cal LeGrow Insurance & Financial Group, as Chair, alongside Warren Griffiths, President of FCA, as Vice Chair. John succeeds Andrew Kemp, Executive Vice President, P & C, Acera and Vice Chairman, Navacord, who has played a key role in advancing CBN’s strategic direction.

    John Pino brings extensive industry experience and a strong commitment to the independent broker channel. A respected leader within the CBN community, John has been actively engaged in supporting member initiatives, fostering insurer relationships, and contributing to the strategic direction of the Network.

    “On behalf CBN and its members, we extend our sincere thanks to Andrew Kemp for his leadership, dedication, and meaningful contributions during his time as Chair,” said Lorie Phair, President of CBN. “We are excited to welcome John Pino into this role and look forward to his leadership as we continue to grow and evolve”.

    Reflecting on his appointment, John Pino stated, “It is an honour to step into the role of Chair, and I look forward to working closely with our members and partners to continue building on our collective strengths and supporting the success of independent brokers across the country.”

    CBN remains committed to delivering value to its members through strategic initiatives, collaborative opportunities, and strong insurer partnerships.

    About CBN

    For the independent broker committed to success, CBN is the exclusive peer advisory group that helps build and sustain high-performing brokerages through shared best practices, expertise and advice.With over 30 member firms, 100 offices, 4,000 employees, and representing more than $3.5 billion in property-casualty premiums, CBN provides national reach with a local touch.

    CBN member brokers offer expertise across personal, commercial, employee benefits, life, and financial services, ensuring Canadians receive the highest standard of quality products, risk management advice and service. CBN also provides independent, high-performing brokerages with a unique way to grow and innovate their businesses by leveraging the collective wisdom, experience, and connections of their peers. Evolving from a best-practices forum established in 2002, CBN fosters innovation, collaboration, and a commitment to growth and performance ensuring that members deliver superior value to clients, employees, and insurer partners.

    Exclusively focused on the success of independent brokers.

    For more information on CBN and our member brokers, visit canadianbrokernetwork.com

  • Hacked hospitals, hidden spyware: Iran conflict shows how digital fight is ingrained in warfare

    Hacked hospitals, hidden spyware: Iran conflict shows how digital fight is ingrained in warfare

    People take shelter in an underground metro station as air raid sirens warn of incoming Iranian missile strike, in Ramat Gan, Israel, Tuesday, March 10, 2026. (AP Photo/Oded Balilty)

    WASHINGTON (AP) — As they fled an Iranian missile strike, some Israelis with Android phones received a text offering a link to real-time information about bomb shelters. But instead of a helpful app, the link downloaded spyware giving hackers access to the device’s camera, location and all its data.

    The operation, attributed to Iran, showed sophisticated coordination and is just the latest tactic in a cyber conflict that pits the U.S. and Israel against Iran and its digital proxies. As Iran and its supporters seek to use their cyber capabilities to compensate for their military disadvantages, they are demonstrating how disinformation, artificial intelligence and hacking are now ingrained in modern warfare.

    The bogus texts received recently appeared to be timed to coincide with the missile strikes, representing a novel combination of digital and physical attacks, said Gil Messing, chief of staff at Check Point Research, a cybersecurity firm with offices in Israel and the U.S.

    “This was sent to people while they were running to shelters to defend themselves,” Messing said. “The fact it’s synced and at the same minute … is a first.”

    The digital fight is likely to persist even if a ceasefire is reached, experts said, because it’s a lot easier and cheaper than conventional conflict and because it is designed not to kill or conquer, but to spy, steal and frighten.

    Iran-linked groups are turning to high-volume, low-impact cyberattacks

    While high in volume, most of the cyberattacks linked to the war have been relatively minor when it comes to damage to economic or military networks. But they have put many U.S. and Israeli companies on the defensive, forcing them to quickly patch old security weaknesses.

    Investigators at the Utah-based security firm DigiCert have tracked nearly 5,800 cyberattacks so far mounted by nearly 50 different groups tied to Iran. While most of the attacks targeted U.S. or Israeli companies,

    DigiCert also found attacks on networks in Bahrain, Kuwait, Qatar and other countries in the region.

    Many of the attacks are easily thwarted by the latest cybersecurity precautions. But they can inflict serious damage on organizations with out-of-date security and impose a demand on resources even when unsuccessful.

    Then there’s the psychological impact on companies that may do business with the military.

    “There are a lot more attacks happening that aren’t being reported,” said Michael Smith, DigiCert’s field chief technology officer.

    A pro-Iranian hacking group claimed responsibility Friday for infiltrating an account of FBI Director Kash Patel, posting what appeared to be years-old photographs of him, along with a work resume and other personal documents. Many of those records appeared to be more than a decade old.

    It’s similar to a lot of the cyberattacks linked to pro-Iran hackers: splashy and designed to boost morale among supporters, while undermining the confidence of the opponent but without much impact to the war effort.
    Smith said these high-volume, low-impact attacks are “a way of telling people in other countries that you can still reach out and touch them even though they’re on a different continent. That makes them more of an intimidation tactic.”

    Health care and data centers have been a target

    Iran is likely to target the weakest links in American cybersecurity: supply chains that support the economy and the war effort, as well as critical infrastructure like ports, rail stations, water plants and hospitals.

    Iran also is targeting data centers with both cyber and conventional weapons, showing how important the centers have become to the economy, communications and military information security.

    This month, hackers supporting Iran claimed responsibility for hacking Stryker, a Michigan-based medical technology company. The group known as Handala claimed the strike was in retaliation for suspected U.S. strikes that killed Iranian schoolchildren.

    Cybersecurity researchers at Halcyon recently published the findings of another recent cyberattack targeting a health care company. Halcyon did not reveal the name of the company but said the hackers used a tool that U.S. authorities have linked to Iran to install destructive ransomware that shut the company out of its own network.

    The hackers never demanded a ransom, suggesting they were motivated by destruction and chaos, not profit.

    Together with the attack on Stryker, “this suggests a deliberate focus on the medical sector rather than targets of opportunity,” said Cynthia Kaiser, senior vice president at Halcyon. “As this conflict continues, we should expect that targeting to intensify.”

    Artificial intelligence is providing a boost

    AI can be used both to increase the volume and speed of cyberattacks as well as allow hackers to automate much of the process.

    But it’s disinformation where AI has really demonstrated its corrosive impact on public trust. Supporters of both sides have spread bogus images of atrocities or decisive victories that never happened. One deepfake image of sunken U.S. warships has racked up more than 100 million views.

    Authorities in Iran have limited internet access and are working to shape the view Iranians receive of the war with propaganda and disinformation. Iranian state-run media, for instance, has begun labeling actual footage of the war as fake, sometimes substituting its own doctored images, according to research at NewsGuard, a U.S. company that tracks disinformation.

    Heightened concerns about the risks posed by AI and hacking prompted the State Department to open a Bureau of Emerging Threats last year focused on new technologies and how they could be used against the U.S. It joins similar efforts already underway at agencies including the Cybersecurity and Infrastructure Security Agency and the National Security Agency.

    AI also plays a role in defending against cyberattacks by automating and speeding the work, Director of National Intelligence Tulsi Gabbard recently told Congress.

    The technology, she said, “will increasingly shape cyber operations with both cyber operators and defenders using these tools to improve their speed and effectiveness,” Gabbard said.

    While Russia and China are seen as greater cyberthreats, Iran has nonetheless launched several operations targeting Americans. In recent years, groups working for Tehran have infiltrated the email system of President Donald Trump’s campaign, targeted U.S. water plants and tried to breach the networks used by the military and defense contractors. They have impersonated American protesters online as a way to covertly encourage protests against Israel.

  • P&C insurance regulators and OmbudServices seek to confer more often

    P&C insurance regulators and OmbudServices seek to confer more often

    Consumer feedback concept. Customer satisfaction evaluation to improve and develop product and service. Customer centric. Hand puts wooden cubes with "feedback" icon on grey background ,copy space.

    Canadian property and casualty insurance regulators plan to meet more regularly with Ombuds agencies to ensure consumer disputes with P&C insurers are handled fairly.

    The Canadian Council of Insurance Regulators (CCIR) published last month a revised Insurance OmbudServices Cooperation and Oversight Framework — the first update of the framework since its 2015 introduction.

    The framework outlines how the insurance sector OmbudServices and CCIR cooperate to ensure an effective consumer dispute resolution in the Canada’s P&C insurance market.

    The General Insurance OmbudService (GIO) is a national, independent not-for-profit organization helping consumers resolve disputes or concerns with their home, auto or business insurers.

    “Updates to the framework include more regular meetings between regulators and the OmbudServices’ leadership and boards, as well as enhanced information-sharing to understand market trends and effectively address systemic issues,” CCIR says of the framework updates. “Going forward, CCIR will publish an annual public report that outlines its engagements with the OmbudServices.”

    When consumers have a beef with their insurers, their first recourse is to take it up with the insurance companies. If they can’t resolve the dispute there, they can take it to the OmbudServices, which are at arm’s length from the government and independent of the insurance industry.

    CCIR, which includes provincial regulators of Canada’s P&C insurance industry, says it updated the OmbudServices framework to “ensure the OmbudServices continue to maintain the confidence of regulators and consumers.”

    To that end, the regulators want to meet more frequently with the OmbudServices and their executives.

    Also in the news: Definity Q1 earnings show Travelers integration producing results

    The updated framework says CCIR will meet with the executive management of each OmbudService a minimum of two times per year. One of those meetings will be dedicated to discussing one or two of the seven founding principles of the OmbudServices:

    • Independence
    • Accessibility
    • Scope of Services
    • Fairness
    • Methods and Remedies
    • Accountability and Transparency 
    • Independent Evaluation.  

    Also, information-sharing between the CCIR and OmbudServices will become more frequent.

    Each OmbudService will provide a quarterly report to the CCIR on consumer complaint volumes and the nature of complaints received.

    Plus, each OmbudService “shall engage in open and productive dialogue with CCIR [two times] per year regarding identified trends, emerging trends under monitoring, and any reported systemic Issues,” the updated framework states.

    Going forward, CCIR’s annual report will include a summary of its engagements with OmbudServices “and may identify areas for improvement arising from the annual dialogues,” the framework states.

  • ‘Right now means right now:’ How urgency reshapes broker workflows

    ‘Right now means right now:’ How urgency reshapes broker workflows

    Businessman walking in crowds of walking people. 3D generated image.

    For brokers, urgency used to mean the occasional last-minute vehicle pickup or same-day home closing. Now, many say it defines the entire workday.

    “Right now means right now,” said Pak Selvarajah, registered insurance broker at My Insurance Broker, describing the growing number of same-day requests brokers are navigating daily.

    Brokers say the workflow itself has changed. Once a more linear process — handling renewals, quoting new business, and servicing clients in sequence — the workflow is now a constant state of triage. Urgent requests, remarkets, underwriting timelines, and client demands are all competing for immediate attention.

    As workloads increase, brokers are rethinking how they organize and prioritize their workdays.

    Selvarajah says he now relies on multiple systems to manage volume, including calendars, CRM software, and manual task lists to keep urgent files from slipping through the cracks.

    “Two years ago, maybe I had five things to do today,” Selvarajah said. “Now I have 15 things on my list.”

    That pressure is changing how brokers approach client service.

    “Speed is a factor,” Selvarajah said. “But now I’m trying to look at what’s actually going on and how we can help the client.”

    Heavy workloads also strain operational processes, thereby changing the relationship between brokers, underwriters, and technology providers — particularly in cyber insurance, where response expectations and threat environments continue to accelerate.

    Also in the news: How Intact expects auto reforms in Alberta and Ontario to change its bottom line

    “People have an expectation now to get responses quicker on a variety of levels,” said Erik Tifft, global head of underwriting at Boxx Insurance, a cyber specialist.

    That expectation forces insurers and MGAs to rethink underwriting workflows.

    “It’s less about prioritizing the urgent from the non-urgent,” Tifft said. “It’s about treating everything as urgent and using technology to make us faster and more efficient.”

    Increasingly, that means relying on AI models, automated underwriting logic, and threat intelligence systems to rapidly process straightforward submissions while escalating more complex risks for human review.

    “It’s not sequential anymore,” said Neal Jardine, Boxx’s chief claims and cyber intelligence officer. “It’s stacking.”

    Rather than moving submissions step-by-step through underwriting, pricing, and intelligence reviews, multiple assessments now happen simultaneously to accelerate turnaround times without weakening risk analysis.

    The goal, Jardine says, is not necessarily to reduce pressure, but to change where human expertise is applied.

    “AI is not going to reduce the pressure,” he said. “It’s going to change the pressure and allow you to focus on the areas that you truly add value.”

    But Boxx executives say the next competitive advantage will not simply be speed.

    “The next phase of the market isn’t necessarily about who’s going to do it the fastest, but who’s going to do it the smartest,” Jardine said.

  • From hype to liability: AI washing as a D&O risk

    From hype to liability: AI washing as a D&O risk

    Abstract digital illustration of smooth, transparent, ribbon-like tubes curving across a dark blue background, filled with glowing pink, blue, and white light patterns that resemble flowing data or particles.
    Denis Panariti, Regional Manager - International Financial Lines, Canada
    Denis Panariti,
    Regional Manager – International Financial Lines, Canada

    Our Risk & Resilience report ‘Spotlight on Cyber Threats and Tech Advances 2026’ looks at the new cyber reality including the threats and benefits of AI advancement. Read on for Denis’ insights on the risks of AI washing. 

    AI is being talked up much like earlier waves of digital, cloud, and big data, but the AI claims are often hard to back, leaving both firms and their investors vulnerable to brewing exposures. 

    In the laundromat of risk, this kind of AI‑washing1 is just the latest in a long line of disclosure challenges. Greenwashing2 has triggered multi‑million and billion‑dollar fines3, while tariff‑washing4 though still an emerging risk, has already sparked class‑action lawsuits in North America5, and now AI‑related disclosures face similar scrutiny.

    On the investor side, where companies could make sweeping claims about “transformative” AI and still secure strong IPO valuations – the mood has shifted. Investors must and are wising up fast lest they find themselves in the firing line of loss.

    The growing gap between AI claims and reality is quickly becoming a tangible risk, with regulatory, legal, financial and reputational consequences. 

    Regulatory signals  

    The EU has been ahead of the pack since introducing the AI Act6 in mid‑2024, which includes fines of up to €35m or 7% of global annual revenue for misrepresenting whether a system is AI, how it works, or how it is classified7.

    In the US, scrutiny has also accelerated. In late 2023, then‑SEC Chair Gary Gensler issued a blunt warning8, “Don’t do it”, followed by guidance against “unrealistic” AI claims and the first settled charges for AI misrepresentation9. While the $400,000 in combined penalties may seem modest – it should be seen as warning shots.10

    Canada presents a different picture. With the proposed Artificial Intelligence and Data Act (AIDA) set aside in early 2025, AI regulation remains fragmented across provincial rules, existing laws and voluntary federal frameworks. One notable exception is financial services, where OSFI has already imposed binding AI and model risk governance requirements, effectively creating a de facto AI regulatory regime for banks and insurers.

    AI clarity over hype

    For firms claiming AI use: With no standard definition of “AI,” companies often stretch the label to cover basic technology, Directors and Officers (D&Os) should clearly define how the term is used, avoid vague buzzwords and back all claims with evidence to reduce legal and reputational risk.

    Conversely, AI tools can now fast scrutinise everything at speed and scale; from decks and filings to social posts and product ads – no channel is exempt. And once AI is tied to growth, differentiation or valuation, any later defences around limitations or underperformance can be upended easily. Boards need company‑wide policies and training to keep AI claims accurate from the outset.

    Insurance is shifting too. D&Os must check that AI‑specific liabilities are explicitly covered under cyber or tech clauses. In parallel, insurers can scrutinise AI governance and controls during underwriting, especially in high‑litigation markets.

    For investors backing AI‑enabled firms: Investors can suffer substantial financial losses and even come under the spotlight for their own lack of due diligence. As cases increase and sharpen scrutiny, they should emulate regulators by pressing for accurate, balanced disclosures that that can prove companies are not “overhyping capabilities without substance.”11

    Where accountability ultimately sits with the board, professional liability insurance can help absorb the cost of shareholder litigation and related claims but should be treated as a financial safety net, not a risk strategy. The real protection starts earlier: clear governance, disciplined decision-making and rigorous due diligence at the consideration stage. 

    The strongest defence against AI‑washing is to treat AI claims like financial ones: if use, data, governance and outcomes can’t be evidenced, the risk ultimately falls on investors, not just operators.


    [1]https://www.beazley.com/en-US/articles/wishful-thinking-and-ai-washing/

    [2]https://www.beazley.com/en-US/articles/greenwashing-environmental-risk-should-be-everyones-radar/

    [3]https://corporateknights.com/leadership/here-are-the-nine-biggest-corporate-greenwashing-fines/

    [4]https://www.beazley.com/en-US/articles/2026-the-year-tariff-washing/

    [5]https://www.insurancebusinessmag.com/ca/news/professional-liability/tariff-washing-is-the-next-big-dando-risk-as-cusma-renewal-looms-561424.aspx

    [6]https://artificialintelligenceact.eu/

    [7]https://artificialintelligenceact.eu/article/99/

    [8]https://www.wsj.com/articles/sec-head-warns-against-ai-washing-the-high-tech-version-of-greenwashing

    [9]https://www.investor.gov/introduction-investing/general-resources/news-alerts/alerts-bulletins/investor-alerts/artificial-intelligence-fraud

    [10]https://www.sec.gov/newsroom/press-releases/2024-36

    [11]https://capx.cooley.com/2025/11/24/tech-ipo-momentum-are-you-prepared-to-catch-the-wave

  • Tradition Meets Technology: Scaling a Family-Owned, Community-Driven Brokerage

    Tradition Meets Technology: Scaling a Family-Owned, Community-Driven Brokerage

    Glass office building with “mib” and “myinsurancebroker.com” signage under a blue, partly cloudy sky.

    Canada’s insurance brokerage environment is moving at a relentless pace, driven by mounting consumer expectations, intensifying competitive pressure, and greater digital accessibility. The rise of AI and the merging of larger firms are accelerating that pressure, often at the expense of the personalized service brokers have long been known for. 

    My Insurance Broker (MIB) tells a different story: steady growth, a deep connection to the local community, and a relationship-driven approach that fosters trust and client connections. 

    Built on Independence and Values 

    Rick Jaitley started MIB in 2008 with a simple idea: focus on the fundamentals and deliver insurance the right way, guided by values like honesty, trust, and care that continue to shape every hire, every office opening, and every carrier relationship since. 

    MIB delivers comprehensive personal and commercial insurance through a multiple-carrier network, ensuring every solution is perfectly tailored to customer needs. With extensive knowledge and industry experience, the team focuses on providing expert advice rather than simply completing transactions, meeting the needs of an increasingly challenging insurance market. 

    Growth Without Losing Its Core 

    Since its founding in Thornhill/Richmond Hill, MIB has expanded across Ontario and into British Columbia and Alberta through carefully planned, strategic growth that builds confidence and stability in each community. 

    This reflects Jaitley’s leadership style and his long-standing belief that insurance is fundamentally about people. Customers are treated as partners, not policies, a belief that has helped build long-term loyalty and a strong community presence. 

    A brick-and-mortar presence remains vital to the strategy, reinforcing accessibility and trust. While digital tools streamline workflows and remove barriers, they do not replace the human connection that is at the heart of the business. A simple philosophy to help brokers with technology so they can focus on relationships and delivering service excellence.  

    What Sets It Apart 

    MIB’s competitive edge isn’t a mystery: access, experience, and service. 

    Access to numerous insurance markets empowers brokers to find competitive solutions for any customer’s needs. Experience translates into real guidance, not just pricing. And service, supported by multilingual teams that reflect the communities they serve, builds familiarity and trust that competitors struggle to match. 

    In a market where digital-first competitors fixate on speed and price, this combination serves as a critical differentiator. 

    Balancing Technology with Human Expertise 

    To keep pace with the shifting industry, MIB has aggressively evolved its digital capabilities, including online quoting, seamless data integration, and more effective process tools to aid in the ease of doing business for the broker. 

    While many brokerages have opted for full automation, MIB has been more deliberate in adopting hybrid technology. Enhancing rather than replacing brokers, tools that are designed to empower. 

    Digital tools are important for streamlining simple transactions, but clients still value guidance from trusted brokers for complex needs, which helps them feel understood and cared for. This takes time, and MIB strives to return it to broker and agency partners where needed to listen and respond to customers.  

    This approach reflects the broader philosophy that has guided the company since its founding: integrating personalized service with effective technology. 

    People, Culture, and Continuity 

    MIB’s growth is rooted in values inherited from its family heritage. The organization remains collaborative, accountable, and focused on long-term relationships, which helps attract and retain experienced brokers in a competitive market. As a culturally diverse organization, MIB reflects the Canadian communities it serves, bringing diverse backgrounds and perspectives that enhance client connections and support inclusive growth. 

    Community at the Centre 

    Growth has not changed MIB’s localized mindset. That is by design. 

    In insurance, trust is earned through familiarity. Clients want to work with people who understand their communities, needs, and circumstances. While larger consolidators often lose their connection, MIB has made it a foundation of how it operates, putting the customer, carrier, and broker experience first. 

    That commitment comes to life through the annual MIB Community x Care Project, a meaningful and purpose-driven initiative that unites the MIB team, carrier partners, and local organizations to support local communities in need. It supports issues from homelessness to healthcare access, reflecting MIB’s daily values. As CEO, Rishi Jaitley states, “Community is at the center of everything we do.” It’s not just about protecting people; it’s about standing beside them.” 

    Looking Ahead 

    Today, Rick Jaitley continues to guide the company with his leadership team as Chairman, alongside his son, CEO Rishi Jaitley, and trusted leadership. This next-generation involvement ensures continuity and ongoing innovation, keeping the founding principles in focus. 

    MIB is poised for strategic expansion by scaling its footprint, strengthening carrier partnerships, and investing in technology, while prioritizing service quality. 

    As the industry evolves, those brokerages that blend digital efficiency with human expertise will excel. MIB is not just prepared for that future; it is built for it.

    My Insurance Broker (MIB)