Canadian Underwriter

Category: Auto

  • A pedestrian says he got hit by a car. Why the tribunal said he wasn’t involved in an ‘accident’

    A pedestrian says he got hit by a car. Why the tribunal said he wasn’t involved in an ‘accident’

    Traffic accident.Young man hit by a car

    A pedestrian who claimed to be injured as a result of a vehicle backing into him and his pregnant fiancée didn’t produce or appear in any documentation showing he was involved in an “accident,” an Ontario tribunal found.

    The man’s name did not appear in the police report of the accident, nor in the adjuster’s field notes, both of which noted three people were involved in the incident, including an unnamed “pedestrian,” a “driver,” and the vehicle “owner.”

    “I find that the [claimant’s] name [Devante Ashman] is not mentioned anywhere in the reports and there is also no mention that there was more than one pedestrian involved in the accident,” the Ontario Licence Appeals Tribunal (LAT) ruled in a decision released May 13.

    “The pedestrian, who is the [claimant’s] fiancé according to his reply submissions, provided a statement to the police at the scene which is contained in these notes. I find there is no mention in this statement that she was accompanied by the [claimant] or that he was involved in the accident….

    “While I accept that there can be errors made in police reports as suggested by the [claimant], I give significant weight to the fact that there is no mention of [his] involvement in either of the police reports or the statement of his own fiancé.”

    Ashman insisted that he was injured in the July 9, 2022 accident and claimed more than $4,000 in accident benefits. His auto insurer, CAA Insurance, denied the claim on the basis he could not prove he was involved in the accident.

    Aside from citing the police reports and adjuster’s field notes, Ashman referenced other instances of documentation that he said proved his involvement in the accident. Among them:

    • medical record evidence, namely the clinical notes and records of Dr. Maria Bagovich and Dr. Rahim Jessa, which he said, “identify his accident-related injuries consistent with the described mechanism of his injury,” as the tribunal paraphrased.
    • sworn testimony at an examination under oath on Sept. 26, 2022.

    LAT found the medical records of Dr. Bagovich did not support Ashman’s claim.

    Also in the news: Is insurance facing its Napster moment?

    “Upon review of the medical documentation submitted by [Ashman], specifically the CNRs of Dr. Bagovich and the report dated Dec. 11, 2024, there is no mention of his involvement in an accident on July 9, 2022.

    “Dr. Bagovich notes in her report her previous diagnosis of the [claimant] with axial spondyloarthritis in February 2017 and notes the [claimant’s] complaints of a flare up in his back because he missed his regular injection of Simponi in December.”

    Ashman did not submit Dr. Jessa’s clinical notes for review, the tribunal noted. Likewise, he did not provide a transcript of his examination under oath.    

    In the absence of documentary evidence supporting his claim, Ashman said the insurer acted as though he had been involved in the accident when it adjusted his claim.

    The tribunal did not agree.

    “I…do not accept the [claimant’s] submission that the [insurer’s] conduct demonstrates that it treated this as an accident throughout its investigation and led him to believe that his claim was accepted,” LAT Adjudicator Melanie Malach wrote in the decision.

    “I find that the correspondence of the [insurer], specifically the letters dated Sept. 16, 2022, Oct. 3, 2022, June 29, 2023, and Sept. 1, 2023, consistently advises [Ashman] that his involvement in the accident is under investigation and that [his] claim was being handled on a without prejudice basis.”

  • Insurers reveal more detail about their proposed quake backstop

    Insurers reveal more detail about their proposed quake backstop

    Rescuer search trough ruins of building with help of rescue dog.

    Canadian property and casualty insurers are proposing a private-public earthquake backstop along the lines of the terrorism insurance backstop currently employed in the United States, the Insurance Bureau of Canada confirmed Tuesday.

    “The industry’s proposed solution is known as the Canadian Earthquake Risk Protection Act (CERPA), and is modelled on the U.S. Terrorism Risk Insurance Act (TRIA),” IBC says in a paper published on the insurer association’s website. “TRIA has supported stability in the U.S. terrorism insurance market for more than two decades, by establishing a clear framework for sharing extreme tail risk between the government and the insurance industry.

    “Although terrorism and earthquakes present different risk characteristics and market dynamics, TRIA demonstrates how a transparent, rules-based mechanism can reduce systemic risk and prevent market contagion after a catastrophic event. CERPA draws inspiration from these structural principles, while being tailored to the unique characteristics of earthquake risk in Canada.”

    CERPA, like TRIA, “is designed to operate on a long-term, cost-neutral basis with no upfront public expenditure, while reinforcing insurer responsibility and preserving appropriate market incentives,” IBC says in a piece authored by Mahan Azimi, the association’s director of catastrophic and emerging risk policy team, and Christina Friend-Johnston, a communications manager at IBC.

    Specifically, as in TRIA, taxpayers would be reimbursed for the government’s costs over the long term “by requiring the industry to repay any federal support through a temporary post-event premium surcharge, ensuring no upfront cost to taxpayers or consumers at the outset,” as IBC explains.

    In the United States, if a terrorist attack is officially “certified” and industry-wide insured losses exceed the TRIA backstop’s trigger (currently $200 million), the US government reimburses part of insurers’ losses above their deductibles. The US government currently covers 80% of eligible losses above trigger thresholds, while insurers retain 20%. The US government recovers its outlay under a post-event premium surcharge paid by the US P&C industry.

    Previously, CU reported information about the model published by the Property and Casualty Insurance Compensation Corporation. In its quarterly newsletter, Solvency Matters, PACICC CEO Alister Campbell says modelling for setting the proper ‘trigger’ would be critical.

    “To the extent that any successful design will need to allow insurers ‘to fail’ (as antidote for ‘moral hazard’), there will also need to be accurate modelling to estimate how much failure the system can ‘afford,’” Campbell writes. “It seems very possible that the PACICC Systemic Risk Model (encompassing both federal and provincial insurers) will prove to be invaluable in supporting this modelling work.”

    IBC says it’s 30% likely that Canada will see a Magnitude-8 or greater earthquake (“the Big One”) striking in Vancouver within the next 50 years. Plus, Montreal lies within Quebec’s most active seismic zone, which has experienced past earthquakes including a Magnitude-5.8 earthquake in 1732.

    IBC cites a damage estimate suggesting a major earthquake in Canada could cause $52.6 billion in catastrophic damage. That’s 11 times greater than Canada’s current record-holding disaster, the 2016 wildfire that burned through Fort McMurray in Alberta.

    Also in the news: Is insurance facing its Napster moment?

    In previous reports, PACICC has said a damage loss exceeding $35 billion could create a “tipping point” after which multiple P&C insurers could fail.

    To put that in perspective, MSA Research says Canada’s P&C insurance industry currently has approximately $66 billion in capital. That breaks down into $23.2 billion of minimum required capital, plus about $42.8 billion in excess capital.

    “It’s important not to interpret the full $66 billion as capital available to absorb a single event,” MSA Research CEO Nevina Kishun tells CU. “The majority of this capital is already supporting ongoing risks across all lines of business, and insurers are required to maintain the minimum capital level.

    “In practice, the [roughly] $43 billion of excess capital is the closer proxy for loss-absorbing capacity — but even that is not fully deployable without regulatory and market consequences.”

    The industry has been calling for an earthquake backstop to prevent P&C insurance company failures for longer than a decade. In its 2025 budget, the federal government included a promise to consult with the industry on a quake backstop. Currently, the industry is calling for federally and provincially licensed insurers to be included in the discussion.

    “Canada is the only G7 country with a significant earthquake risk that lacks a formal government-backed financial backstop for earthquake,” says Liam McGuinty, IBC’s vice president of federal affairs at the time the federal government released its budget. “Without a federal backstop, a major quake could trigger widespread financial instability.” 

  • Where auto thefts are highest in Ontario

    Where auto thefts are highest in Ontario

    Thief using laptop to gain entry into a vehicle

    It’s likely no surprise Toronto, Brampton and Mississauga continue to hold the titles for Ontario’s Top 3 cities for car theft claims in a new ranking from Insurance Bureau of Canada (IBC).

    Their report uses final full-year claims costs dollar figures for 2025 (as well as data from a 2017 report) compiled by the General Insurance Statistical Agency.

    Toronto racked up $114.5 million in auto theft claims costs in 2025, a 253% increase from IBC’s 2017 report of over $32.4 million in claims costs. Runner-up Brampton accumulated $43.2 million in claims costs, which is far smaller that Toronto but is also 565% higher than the nearly $6.5 million in claims seen in the 2017 survey.

    The slowest rate of increase within the Top 3 is Mississauga, which posted $31.5 million in claims costs, 216% above $9.9 million in 2017.

    Rounding out the Top 5, Ottawa shifts up from sixth to fourth place, with $19.8 million in claims, up 363% from just under $4.3 million in 2017. And Hamilton jumps four spots to fifth place with $19.4 million in claims costs. That’s 221% ahead of $6 million in 2017.

    Related: Two years later: Auto theft after the national summit

    Province-wide auto theft claims costs were $485 million in 2025. That’s down from $723 million in 2024, but losses are still 330% above 2017’s report.

    Of the remaining Top 10 Ontario cities, four are within the Greater Toronto Area (GTA) orbit. Markham saw theft claims climb 642% from $2.4 million in 2017 to $17.8 million in 2025. Meanwhile, Vaughan jumped 371% from $3.6 million in 2017 to $17.1 million last year, while London rose 250% to nearly $11.7 million, and Richmond hill soared 700% to $8.1 million.

    IBC is pleased with efforts from municipal governments, law enforcement and insurers to curb auto theft, says Amanda Dean, vice president for Ontario and Atlantic, but stresses there is more work to be done. “Ending auto theft requires a sustained, coordinated and whole‑of‑society approach,” she says in the report.

    IBC and other insurance groups are advocating for finalization of the proposed amendments to Canada’s Motor Vehicle Safety Standards. They include replacing outdated vehicle immobilization standards and making improvements to Canada’s vehicle export system to prevent stolen vehicles from leaving the country.

    Related: Recovery | Injury claims will reveal limitations of Ontario auto reforms

    Although auto thefts remain concentrated in larger cities, claims costs are rising in smaller communities.

    Looking at large percentage rate increases in Ontario, Bowmanville-Clarington experienced a 1,261% jump to $2.7 million between 2017 and 2025, Whitchurch-Stouffville saw a 1,014% rise to nearly $1.8 million, and Peterborough saw a 987% theft claims increase to $2.4 million.

    Richmond Hill (with a 700% rise to over $8.1 million in 2025) was one of only three smaller cities (all in the GTA) to record auto theft claims exceeding $1 million in the 2017 report. And Barrie, just under $1 million in 2017 posted a 679% rise to $7.1 million in claims.

    Rounding out the Top 10 for auto claims cost growth in smaller cities, Whitby climbed 667% to almost $5.6 million, Oakville rose 659% to $12.7 million, Pickering jumped 644% to $4.8 million, Markham was up 742% to $17.8 million, and Milton rose 621% to $6 million.

  • TD Insurance releases client-facing chatbot

    TD Insurance releases client-facing chatbot

    A professional businesswoman walks confidently in an urban setting, carrying an eco-friendly tote bag. She interacts with an AI chatbot on her smartphone, showcasing the integration of technology into her routine. The green cityscape in the background highlights sustainability.

    Earlier this month, TD Insurance released its first client-facing generative AI chatbot, the TDI Virtual Assistant, to help clients find answers through natural-language conversations.

    The virtual assistant retrieves and summarizes information from the TD Insurance website for home, auto and small business insurance to answer general insurance queries. In a conversational tone, it can answer questions on topics such as accident benefits coverage and documentation required to obtain car insurance.

    TD started with those three lines of business because they have the largest volumes in its insurance segment, said Kristen Gill, vice president and executive journey product owner at TD Insurance. The insurer plans to expand the chatbot to life and health insurance at a later stage.

    TDI Virtual Assistant took about a year to build, said Christopher Cooney, vice president of analytics and modelling at TD Insurance. Its development involved the technology solutions team, insurance experts, lawyers, and Layer 6, TD’s AI research and development centre.

    Although Layer 6 had experience developing internal tools at TD, building an external-facing AI posed unique challenges, Cooney added. To mitigate the risk of hallucinations, the chatbot uses retrieval-augmented generation technology, an AI framework that improves large language model accuracy by retrieving data only from trusted content libraries. In this case, TDI Virtual Assistant can only reference material already on TDI’s website.

    Another guardrail was to get the tone of voice right when interacting with customers, Cooney said. Users can tell TDI what’s working and not working by clicking the thumbs up or down feedback icon on the chatbot’s responses.

    Also in the news: What U.S. budget cuts mean for NatCat forecasts

    In its early days, humans will closely monitor the chatbot’s performance to ensure it comes up with satisfactory answers, Gill said. But the goal is to move to machine-assisted monitoring, in which AI helps humans supervise the AI chatbot.

    For now, the chatbot is unauthenticated, meaning users don’t need to log in, so it can only answer general queries, Gill explained. If customers need more personalized advice, such as updating their policy details, the chatbot will encourage them to call for assistance.

    Eventually, TDI intends to provide an authenticated chatbot service, allowing customers to get personalized advice, Gill said. The technology is still in its infancy, and the insurer’s compliance department is exploring what kinds of changes AI would be allowed to make from a regulatory perspective.

    In the future, other client-facing AI applications could include using natural language to help a customer obtain insurance quotes and report claims, Gill added. “We will want to build that capability with the right processes and guardrails and controls to make sure that customer information is safe.”

    Special to Canadian Underwriter from Jonathan Got, a reporter with Advisor.ca and Investment Executive.

  • Definity’s strategy for  integrating new business lines

    Definity’s strategy for integrating new business lines

    Business insurance icons float over laptop

    Pricing is important, and it’s among the issues facing Definity Financial Corporation as it aligns the expense and loss ratio sides of the recently acquired Travelers Canada business with its own operations.

    Those alignment opportunities vary by line of business, Rowan Saunders, Definity’s president and CEO tells a May 8 earnings call in response to an analyst’s questions.

    On the commercial side, both Saunders and Obaid Rahman, Definity’s executive vice president for Commercial Insurance say, that market is divided between large account segments where competition has intensified, and smaller accounts.

    “We’ve mentioned in a couple of quarters, that the market is bifurcated where competition is most intense in the large account segment,” Rahman tells the call. “Over 80% of our business is not in that segment. When we look at the renewal book that we have, we have strong retention, and we’re still getting strong rate on the majority of that book. We don’t really have any concern with how the renewal portfolio is performing, the margin it’s holding, no concerns there.”

    Commercial approach

    As for new business within commercial segments, underwriting discipline is pushing a shift in the portfolio mix to ensure Definity is writing more smaller accounts than larger accounts.

    “What that’s doing is, it’s having an impact on the overall growth, premium growth percentage by about a couple of points, but we are gaining market share, maintaining our margin and we’re continuing to grow the customer base…,” Rahman tells the call. “We’ve talked about how well the Travelers’ integration is going. We expect that retention of that book to continue to strengthen as we move forward. We’re already very close to where the Definity retention is.”

    Related: Definity Q1 earnings show Travelers integration producing results

    With Q1 behind them, the company is onboarding new underwriters as part of the transition.

    “The first wave of production underwriters from the Travelers side got deployed towards the end of Q1. The second wave is coming in Q2,” he says. “What we see is that extra capacity that will come on board, as well as the new products and capabilities that will keep on rolling through the year. That will give us a boost in growth.”

    Meanwhile, the digital platforms on the small business side will help the company gain share on the specialty market side.

    “We’re managing the cycle with a lot of discipline in terms of preserving margin. Our small business specialty, as well as the Travelers capabilities com[ing] on board, will continue to give us market outperformance and be sort of in that mid-single-digit range as we go through the year,” Rahman tells the call.

    Overall, for commercial lines, and for personal lines home insurance, “there are not any material segments or portfolios that don’t fit our appetite or need significant actions,” Saunders says.

    Personal auto probably had the most loss, Saunders says.

    “There will be two things happening there,” he says. “There will be their own rate filings that started last year earning through. Then as it converts onto our platform, the portfolio will become aligned with Definity binding rules, segmentation, and pricing. That’s just automatically going to happen over the conversion cycle.”

  • What U.S. budget cuts mean for NatCat forecasts

    What U.S. budget cuts mean for NatCat forecasts

    NOAA Hurricane Hunter aircraft on the tarmac

    Deep cuts to U.S. government funding for climate research and forecasting by the National Oceanic and Atmospheric Administration and other agencies will impact catastrophe modelling going forward, Daniel Raizman, global head of client engagement, Climate Risk Advisory at Aon, tells attendees at Insurance Bureau of Canada’s recent 2026 IBC InSight Summit.

    “I get asked this question all the time,” he says in response to an audience question. And the short answer is, “Yes.”

    Since January 2025, insurers have been framing their messaging around impacts of climate data defunding in terms of how brokers and insurers rely on the data, he says. And this narrative addresses the importance of those data sets to banking and industries that drive key economic sectors.

    “We’re notably facing a big setback in terms of research [organization] and potential threat of this data [disappearing], but we’re trying to come at it from a business perspective and say, ‘Hey, we personally rely on this data every day. This is how risk is transacted day-to-day across the insurance and reinsurance industry,’” he tells the audience. “We really care about the preservation of this data.”

    Raizman adds the data creates significant value in catastrophe risk management, even without application of a climate lens.

    “I would say, 90% of the work I do and the questions I get asked are around, ‘What’s my flood risk today? What’s it look like tomorrow?’” he says, adding clients are less likely to ask what 2050 will look like.

    “And I think we have a challenge in managing that as well, because…the language of certain climate modeling is often mid-century, end-of-century. But the reality is that most people care about, ‘What does the next five years look like? What do I face today? How did I get yesterday wrong and [how can we] be better tomorrow?’”

    Related: Environmental risks take backseat on list of business leaders’ concerns — in the short term

    Much of the conference session’s main portion addressed Canada’s protection gap between what’s covered and what could or should be covered by policies. Panellists spoke to risks around wildfires and flooding that have exposed gaps for Canadian insurers and insureds, as well as inflation’s impact on restoration and replacement costs when customers have claims.

    That sparked an audience question on the viability of a future public policy role in closing that gap.

    There is work underway with the federal government on building a public-private partnership to help address that gap, notes Ravi Mahabir, vice president of climate at Intact Financial Corporation.

    He says such public-private partnerships exist in other jurisdictions, including France and the U.K.

    “There are many different constructs that have been deployed in terms of those public-private partnerships to address protection gaps. There are lots of lessons. That’s a good thing,” he tells the summit.

    “Public policy is important; a blend of public and private partnership in deploying insurance mechanisms to provide affordable insurance to those high-risk areas. And that should really be a time-bound offering, in that those public private partnerships should really facilitate not just an insurance solution but also risk mitigation, such that those partnerships have phased out period over time.”

    There also are misunderstandings within the general public around why insurers might need to reduce coverage or pull out of specific areas where risks are too high, adds Raizman.

    “We often get in a blame game…when there’s lack of understanding around the risk that they face, and in realizing that these are businesses at the end of the day.”

  • Where Definity is seeing gains from the Travelers integration

    Where Definity is seeing gains from the Travelers integration

    Abstract synergy representation with hands turning coloured cogs

    Definity Financial Corporation posted $36 million in run-rate expense synergies linked to integration of Travelers Canada business into its operations during 2026 Q1, according to management’s discussion and analysis (MD&A) included in its quarterly regulatory filings.

    (Run-rate expense calculations determine a company’s operating costs on an annualized basis by extrapolating short-term spending, quarterly in this case, over a full year.)

    Provided the first-quarter trend holds, that means Definity is “in position to achieve run-rate expense synergies of at least $100 million (pre-tax) within 36 months of close,” according to the company’s MD&A.

    “We now expect to realize approximately one-third of our $100 million target in the first 12 months, and the remainder over the subsequent 24 months,” the filing adds.

    Related: Definity Q1 earnings show Travelers integration producing results

    Three main sources for synergies identified by the company include:

    • technology platform consolidation, as acquired personal and commercial volumes migrate onto Definity’s platforms
    • elimination of service charges from Travelers’ U.S. parent company
    • “operational efficiencies driven by elimination of duplicative and administrative activities and the benefits of scale.”

    During a May 8 earnings call with investment industry analysts, Definity president and CEO Rowan Saunders notes: “While these initial savings are largely from the elimination of U.S. parent company service charges and proactive attrition management, the next phase of synergies will be driven by technology platform consolidation and operational efficiencies as the integration progresses.”

    He adds discipline around costs to achieve those savings are equally important.

    “To date, we have incurred approximately $93 million in acquisition costs and recorded $44 million of integration-specific expenses, keeping us firmly on track with our total estimate,” Saunders says, adding the careful execution shows up on the company’s balance sheet.

    “Our debt-to-capital ratio is already down to 26.8%, approaching our long-term target of 25%, well ahead of our 24-month guidance. Even after funding this major acquisition, our total financial capacity remains robust at more than $1.1 billion, putting us in an enviable position to fund future organic growth and deliver on our capital priorities.”

    Business priorities

    One goal emphasized during the earning call is retention of the acquired Travelers Canada business.

    “If you just look at the total growth in the first quarter of 35.4% to $1.4 billion overall…we’d say about 80% of that growth is coming through the acquired business in the first quarter,” chief financial officer Philip Mather tells the earnings call in response to a question on breakdown of the 2026 Q1 earnings growth. “Now, attribution to that gets less simple as time goes on, because with the pace of integration, we’ve already unified the new business offering. Trying to split that between the acquired operations versus the underlying run rate activity gets more complex as you go.

    “That said, if you take the 35.4% and you…simply isolate out the impact of the retained premiums that we acquired through the deal, the split for that is just over 27% [and] is coming from the retention of the acquired premiums in the quarter. Just over 8% is coming from the underlying organic growth of the business, combined with the Travelers new business contribution in that quarter.”

    For context, he adds, that 27% from the acquired business represents a roughly 82% retention rate for that block of business. “That’s already within just a couple of points of our company-wide retention rate,” Mather adds.

    Investment income and capital growth

    Another plus from the Travelers acquisition was a 60% growth in net investment income to $79.9 million during the quarter, Mather tells the earnings call. He notes the change was “driven primarily by the large asset base from the acquisition,” along with the company’s repositioning as fixed-income yields increased.

    “Given this strong performance on our view of the current yield environment, we now expect our net investment income for the full year 2026 will be approximately $320 million,” he adds.

    “Our broker distribution platform operating income grew by nearly 25%, driven by strong policy growth and favorable contingent profit commissions earned on a high-quality portfolio.”

    And, in response to an analyst question about Definity’s financial capacity of $1.15 billion following the close of the Travelers Canada transaction being “higher than we would have expected,” Saunders replies the company is “very happy” with the outcome.

    “Our experience is that this would not put us on the sideline for other opportunities that come by…,” he tells the earnings call. “We’re happy to keep building up some of that capital because our conviction is that there will continue to be M&A opportunities in the Canadian marketplace over the next couple of years.”

  • Will your clients bother to prevent NatCat damage?

    Will your clients bother to prevent NatCat damage?

    Overflowing gutters need replacing

    Two new surveys show Canadians – despite saying they’re aware of natural catastrophe (NatCat) risks – aren’t taking necessary steps to prevent damage to their homes or automobiles.

    For many, cost is a primary barrier, says Desjardins Insurance research, which finds affordability is a primary barrier to clients making renovations that would protect their homes or vehicles.

    “Two-thirds of respondents cite cost as the primary reason they haven’t upgraded their home,” the insurer says. “But nearly half would be willing to invest between $1,000 and $5,000 to protect their home from severe weather.”

    Related: As NatCats slow to a dull roar, brokers turn their attention to other concerns

    Further, among insured Canadians surveyed, nearly 70% say severe weather could damage their homes, and 80% say their vehicles are at risk. 

    But just 34% of those same people say they’ve made improvements to protect their homes, and only 38% say they’re likely to do so within the next five years.

    Desjardins’ survey of roughly 4,000 Canadians also finds more than half of respondents aren’t aware of government incentives and programs to help fund climate-ready home improvements. These include both federal and municipal flood protection subsidies.  

    Related: The hidden, truer cost of NatCats in Canada

    “That data point is significant, because 82% of respondents say financial incentives would make a difference when they’re deciding whether to protect their homes,” Desjardins says in a press release. “It points to a real need for practical and accessible guidance on prevention that can help Canadians become more proactive.”

    There are also some regional differences. While just 34% or respondents nationwide say they’ve taken steps to protect their homes and vehicles from NatCat damage, insureds in Atlantic Canada are the most concerned and best prepared – at around 40%

    Wildfire complacency

    A second survey, commissioned by Intact, finds 61% of Canadians say they’re either ‘not very’ or ‘not at all’ concerned about wildfires.

    That’s surprising given roughly 60% of Canadian communities sit on what climate researchers call the ‘urban-wildland interface’ where developed areas border on forests and grasslands, where wildfires are frequent.

    Related: Jasper wildfire rebuild: Challenges persist for local businesses

    “Once concentrated in western provinces and territories, wildfires are now increasingly reaching regions across the country that were not traditionally at risk,” the insurer says in a press release. “According to the Canadian Interagency Forest Fire Centre…the amount of land burned across Canada has surged by 81% over the previous decade.”

    The survey also finds people who’ve had property damaged by wildfire are more likely to take preventative measures. But it also notes 69% of respondents say they haven’t ‘felt the need to take action.’

    Related: The easiest way to save your client’s home from wildfire

    In addition to often-cited preventative measures, like removing debris from eavestroughs, moving combustible materials away from buildings, upgrading roofing and siding, and pruning or removing certain trees, the release lists some less-discussed fireproofing upgrades. These include:

    • Retrofitting deck components to fire-rated materials that do not gap between boards.
    • Creating a 15 cm non-combustible gap between the ground and house siding, and using non-combustible fencing
    • Installing 3 mm non-combustible screens on all external vents (except dryer vents)
    • Installing multi-pane or tempered-glass windows and exterior fire-rated doors

  • How Intact expects auto reforms in Alberta and Ontario to change its bottom line

    How Intact expects auto reforms in Alberta and Ontario to change its bottom line

    rental car in spain mountain landscape road at sunset

    Auto reforms in Alberta and Ontario, but particularly in Alberta, should help reduce pressure on the personal auto insurance line in Canada, Intact executives told investors during their 2026 Q1 earnings call Wednesday.

    “When it comes to the industry, reforms will take place in both Ontario and Alberta,” Intact Financial Corporation CEO Charles Brindamour said on the call. “We view those as positive for drivers and for the vibrancy of the automobile insurance market in these provinces.

    “In Alberta in particular, these reforms will go a long way to stabilize what’s today a loss-making market with severe capacity shortages.”

    Across Canada, auto rate increases have been stable at the mid-single-digit range for the six or seven consecutive quarters, said Ken Anderson, Intact Financial Corporation’s executive vice president and chief financial officer.

    But that’s the coast to coast picture, Brindamour added.

    “In Alberta…the issue is that you’re in the double-digit range there,” Brindamour said. “If you look at those reforms, I think the government has done an awesome job to go to the heart of the issue, to go from cash to care, and to really improve the system.

    “So we’re really looking forward to the improvement in the system in 2027. And this will help create more vibrancy in Alberta, because it’s a tough market right now.”

    Alberta’s auto insurers collectively lost $1.2 billion in 2024, with a majority of the province’s auto insurers reporting financial losses, according to the latest annual report from the province’s Superintendent of Insurance.

    “Alberta’s automobile insurance GISR [Gross Insurance Service Ratio] deteriorated from approximately 93% in 2023 to approximately 118% in 2024,” the 2025 report states. “This clearly indicates an overall operational loss for the year.”

    Also in the news: Intact’s war chest for M&A is larger than the top-line revenue of some of Canada’s Top-10 insurers

    In response, Alberta is proposing to establish a no-fault insurance system in 2027 that focuses on paying out auto accident benefits and cutting out access to the tort side, so as to slash insurers’ legal costs for litigating over liability. Alberta has said the accident benefits package will be generous, so that the need to sue is reduced.

    One investor on the Intact quarterly call noted the number of auto insurance policies in force at Intact was down in 2026 Q1 and asked if the downward trend of auto policies in force had to do with the unprofitable auto market in Alberta, or something else.

    “It is Alberta-related, yeah,” Brindamour replied.

    “It’s still up but going up at a slightly lower pace than where we were [in 2025 Q3]. And it’s because we’ve taken some defensive measures in Alberta until the reforms are effective.”

    Minus Alberta, Intact would be gaining market share in personal auto in Canada, the execs confirmed.

    In Ontario, the province is poised on July 1 to make many once-mandatory benefits optional. The theory is that by making some benefits optional, consumers have the option of not paying for benefits they don’t want, thereby lowering the cost of their insurance premiums.

    Intact welcomes the consumer choice central to the Ontario reforms, but it’s unclear the full impact they may make on lowering auto insurance premiums.

    “We see these options as neutral from a bottom-line perspective,” said Anderson. “They’re properly priced. The optionality is a small portion of the premium [in] Ontario, roughly 4%, and we think that the take-up rates will be fairly high. So we think it’s actually also almost-neutral from a top-line perspective. So it shouldn’t change much the output in Ontario.”

    Rising inflation is an ongoing battle for auto insurers throughout the country, as the technology in cars has become more costly to repair. Also, the length and complexity of the repairs mean the cycle times are somewhat longer. And because of these dynamics, total losses are escalating.

    Inflation rates for car repairs have persisted in the mid-single digits, Intact notes.

    And partly for this reason, Intact sees a continuing rate increases in auto over the next 12 months, pending the effects of the reforms being felt.

    “In personal auto, premiums grew 9% in the [2026 first] quarter,” said Brindamour. But with the industry remaining unprofitable in ’25, we expect industry premium growth to remain in the high single digits throughout the year.”

  • Definity Q1 earnings show Travelers integration  producing results

    Definity Q1 earnings show Travelers integration producing results

    Stepping stones to profitability

    Integration of Travelers Canada’s operations into Definity Financial Corp. is happening at a pace that’s “ahead of expectations,” Definity says in it’s 2026 Q1 earnings report.

    Definity’s $3.3-billion transaction to acquire Travelers Canada closed on Jan. 2.

    Policy conversions are underway, Definity reports, and $36 million “in run-rate expense synergies” have been captured during Q1. That means the company is ahead of schedule to reach a $100-million ‘synergies’ target.

    “Our first quarter results reflect our new position as a Top-5 P&C insurer in Canada…and our conviction in the strategic benefits of the deal has only increased, underscored by a strong start on our synergy plan, achieving an annual run-rate of $36 million by quarter-end,” Definity president and CEO Rowan Saunders says in a May 7 press release.  

    “While this initial pace of synergy capture will moderate, it puts us in an excellent position to deliver on our three-year, $100-million target. Our top-line growth of 35.4% is consistent with our expectations, providing a solid start towards our $6.5-billion, full-year premium target.

    “Our overall profitability is also evident, delivering a combined ratio of 92.9% – a significant result, as we absorbed the initial impact of the acquisition ahead of realizing planned synergies. This early success across all fronts is a testament to our combined talent and aligned cultures, and it positions us for sustained outperformance.”

    The 35.4% gross written premium (GWP) growth during the quarter reflects good onboarding and retention of the acquired business, along with organic growth that’s expected to meet a targeted $6.5 billion, the company says.

    On the numbers, 2026 Q1 GWP rose $364.5 million (35.4%) against the comparable quarter in 2025. Personal lines GWP climbed 36.1% due to “acquired premiums as well as organic unit growth, and rate increases.” For commercial lines, GWP jumped 34%, again due to acquired premiums, “as well as pricing increases and ongoing market share gains in small business and specialty lines,” the release notes.

    Also in the news: Intact’s war chest for M&A is larger than the top-line revenue of some of Canada’s Top-10 insurers

    GWP for personal lines jumped 36.1% in 2026 Q1, “bolstered by the acquired premiums, with strong growth in our broker channel,” the release says, adding GWP for the direct channel rose 2% in 2026 Q1. For personal property, GWP rose 37.3%. And for personal auto, it increased 35.3% in 2026 Q1 due primarily acquired premiums “and continued rate achievement.”

    Definity’s overall combined ratio (which adds incurred losses and expenses and divides that number by earned premiums) hit 92.9% during Q1. The combined ratio for personal auto insurance was 97.5% in 2026 Q1, matching 97.5% in Q1 last year. For personal property, the 2026 Q1 combined ratio was 85% (against 94.1% in 2025 Q1), reflecting a drop in losses from natural catastrophes compared to the same period in 2025, as well as “a decrease in the core accident year claims ratio.”

    For commercial lines, the 2026 Q1 combined ratio reached 90.5%. “This resulted from the inclusion of the acquired business and its associated expenses, which we expect will temporarily increase the claims and expense ratios prior to the benefit of future planned synergies,” the release notes.

    Meanwhile, underwriting income reached $100.1 million during first quarter.  

    “The diversified earnings power of the combined business was clearly evident this quarter, with strong performance from all our profit drivers. For the first time in our history, we delivered over $100 million of underwriting income in a first quarter,” Definity Executive Vice President and Chief Financial Officer Philip Mather said in the release.

    “Our broker distribution platform also showed excellent momentum, with broker operating income growing 24.9% year-over-year. Net investment income grew over 60% to $79.9 million, driven by the acquired assets and our proactive portfolio management.”