Confident Conversations, Clear Documentation & E&O Protection
This front-line seminar gives your team the tools to navigate the 2026 SABS reforms with clarity and confidence.
SABS is changing in July 2026—and your clients will be looking to you to make sense of what it all means. This practical, front-line–focused session is designed for brokers, agents, advisors, and sales/renewal staff who need to explain the new SABS landscape clearly, ethically, and confidently while protecting both the client and the brokerage from future E&O exposure.
Using real-world examples and claim scenarios, we’ll walk through what’s changing under the 2026 reforms, the impact on the most common claim types, and how to talk about “what you’re giving up” when clients choose reduced or basic benefits. You’ll learn how to frame the conversation around value—income protection, long-term care, and peace of mind—rather than just price.
We’ll explore practical tools and techniques for every stage of the client journey: new business, automatic renewals, and mid-term touchpoints. Expect ready-to-use scripts and templates, visual coverage-gap explainers, and multi-channel communication approaches (phone, email, text, newsletters, signatures) that demonstrate a clear, documented effort to inform.
The seminar will also dig into the legal and ethical side of SABS conversations: understanding your duty to warn, recognizing vulnerable clients, and building bulletproof files with best-practice documentation. Through case studies, a panel Q&A (broker, adjuster, legal, healthcare), and roleplay of tricky “decline” situations, you’ll leave with concrete tools to reduce risk, support informed decisions, and strengthen client trust in a hardening market.
Register today!
