Canadian Underwriter

Category: Practice Tools

  • “Dark Clouds on the Horizon” The Impact of Nuclear Verdicts on Canadian liability insurance

    “Dark Clouds on the Horizon” The Impact of Nuclear Verdicts on Canadian liability insurance

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    It is widely acknowledged that the United States has a more litigious environment than Canada.  However, the rise of recent jury awards in the United States, dubbed “nuclear verdicts”, will have a greater impact on Canadian companies that operate in the United States. In the 5-year period from 2014 to 2018, the median value of the top 50 US verdicts has doubled, increasing from USD 27 million to USD 54 million. This claims trend is prompting many Canadian insurance carriers to re-evaluate their strategy around liability business, particularly in excess casualty where loss was traditionally viewed as more remote.

    Some of the main drivers of the increase in liability are the frequency of large awards, the cost of litigation, the impact of results on historical data, and the increased societal pressure to hold firms accountable.

     Moving the Goal Posts

    The industry is experiencing what is known as “frequency of severity”: an increase in frequency of severe losses. Moreover, there is an impetus to bring more claims to court which is incentivized by the potential for a larger amount awarded at trial as well as readily available financing through third parties who are in the business of litigation funding. This heightened litigation environment significantly increases the defense costs for corporations. Since a large verdict today becomes the starting demand for tomorrow’s claim, insurers and clients are having to react to significant change in the liability exposure they face.   

     Past Not Reflective of the Present

    In Canada, there are reference materials with industry standards that provide guidance for awards related to specific incidents, for example the Accident Benefit tables in Ontario that outline the award amount paid depending on type of bodily injury. There are also case precedent records available to provide benchmarks when predicting potential jury awards for a case. However, the established precedents related to past judgements are arguably no longer a reliable indicator of potential jury awards; Insurers must now look beyond the traditional reference points when determining the true cost of the present and future litigation environment.

     Corporate Scrutiny

    In the US, many verdicts against large corporations are also intended to punish with the mindset of bridging the economic disparity between the “poor” victim and the “billionaire” corporation who is perceived to have “deep pockets”. The underlying motive amongst jurors is to hold large firms accountable for their actions. In 2019, these outcomes included a USD 8 billion verdict against Johnson & Johnson for their Risperdal drug, a USD 2 billion verdict against Bayer’s herbicide Round Up, and a USD 11 billion verdict against PG&E related to wildfires. With the number of cause of actions continuing to grow (concussion litigation, auto liability and climate change are some examples) firms are facing a significant increase in the number of claims they face. More disturbingly, multiple parties are being pulled into the litigation. For instance, in the opioid industry, litigation is no longer limited to the manufacturer- distributors and packagers are now also targets. Additionally, a lengthy trial can often lead to politicized outcomes.

     Impact on Underwriting

    Underwriting pricing is based on actuarial science, using loss history to project the future. These new litigation trends are proving that past indicators are unreliable when forecasting the future. This is most true in the excess casualty space where the risk of loss from litigation was traditionally seen as more remote. Insurers must now react to the new normal which will invariably affect the customer through higher pricing, increased deductibles and reduced capacity.  Undoubtedly, certain industries will be affected more than others – the transportation is one such industry. 

     Although these trends have not yet made their way into Canadian courtrooms to a large extent, insurers are monitoring these developments closely. Canadian firms operating in the US or considering entering the region should be aware of these trends and what can be done to mitigate the risk they present. The ability to transfer risk may well be impacted by a reduction in the capacity being offered by insurers and/or higher deductibles and pricing. It would be prudent to begin negotiations with insurers well ahead of renewal with a focus on differentiating your risk both in terms of exposure and the risk management steps you have taken to mitigate the risk. 

     James Lee is Senior Vice President and Head of Casualty for AXA XL’s Global Risk Management and Multinational Casualty business in Canada.  He leads a team of underwriters that provides domestic and international casualty insurance solutions for AXA XL’s Canadian clients.  He is based in Toronto and can be reached at james.lee@axaxl.com.

     Jonathan Ashall is Vice President Client, Distribution and Delegated Authority for AXA XL in Canada. He is based in Toronto and can be reached at jonathan.ashall@axaxl.com.

  • IoT Solutions and Claims Reductions

    IoT Solutions and Claims Reductions

    At just after 10 am on an average Thursday morning, a 20-floor apartment building in downtown Toronto experienced a leak in their riser stack between the 5th and 6th floor. The leak was detected by an IoT sensor system, which immediately alerted the property manager. Within minutes, the water was turned off to the affected riser, preventing a major water damage incident that would have flooded the 5 units below, displaced five families, destroyed drywall, flooring, and personal property, and ultimately resulted in a substantial insurance payout and commensurate premium increase.

    Just weeks before, while a Burlington family enjoyed a sunny March break vacation, their under-floor heating system malfunctioned and began to leak water into their finished basement floor. Instead of flooding their basement, their leak detection system’s automatic shutoff feature deployed, turning off the water. Instead of returning to a flooded basement and the subsequent mold growth from 3 days of water saturation, the family returned to a minor plumbing bill and no insurance claim.

    These are real scenarios that demonstrate the massive advantages of IoT technology in diverting claims and tackling the mounting risk of water damage in the P&C insurance industry.

    The statistics around water damage are shocking. In 2013, water damage accounted for a startling 44% of total paid claims. By 2018, this has risen to over 60% – representing a 40% increase in just five years. Whether in commercial or residential properties, water damage is more prevalent than ever before, and insurance carriers are turning to innovation to stop the drain.

    The answer? IoT Solutions The Internet of Things (IoT) is a system of interrelated devices, whereby device-driven data is transferred over a network. IoT devices are becoming commonplace, used everyday for convenience, savings, or enhanced control. Whether a homeowner is at the office or on the beach, they have control over what happens in their homes with IoT technology.

    In insurance applications, IoT solutions create a proactive environment that helps avoid future loss, avoids displacement and business interruptions, and prevents deficits due to out of pocket and deductible expenses. IoT systems that monitor and control water within buildings and homes are beginning to gain traction with carriers.

    In single family home applications, smart devices are installed on the water main, with remote and automatic shutoff capability. For faster and more precise detection, wireless sensors can also be placed next to major water sources. When water is detected by a sensor, a notification is instantly sent to the client with the exact location of the incident, and when accompanied with a remote or automatic shutoff at the water main, damage can be mitigated immediately.

    In buildings, the water protection and systems required are much more complex given the sheer scale and complex nature of the risk. For zone feeds on the domestic and common distribution lines, buildings can be outfitted with a combination of shutoffs and water sensors to shut off water in the event of a burst or leak at a pressure reducing valve or loss within the domestic and amenity distribution risers. Depending on the required business rules, onsite shutoffs can be activated either automatically or remotely to each zone independently. The riser distribution system brings the water to the units and amenities. For closed loop protection, IoT systems can control all closed loop heating and cooling lines for an entire building, which monitors the makeup water consumption in order to find continuous or extreme flow events that would indicate a loss. On the unit level or in the common and mechanical areas sensory data can inform of losses or potential losses in high risk locations, where valuable building assets are located. Ultimately, many IoT systems can be configured to meet a building’s unique use cases and onsite requirements.

    Commercial and retail sector applications are similar, with a great deal of focus on the reduction of business interruption. Due to the diverse nature of the businesses operating in these facilities, onsite needs may vary significantly, and the success of such deployments are heavily tied to both software and business rules implementations.

    Data insights are an essential component to accurately measure and understand what has happened in the past. Models are then built to show what is likely happen in the future, based on the relationship between variables we know to exist from examining the collected data from the past. Using predictive modeling, the insurer can determine the possibility of an incident based on behavioral data against other users in their database.

    IoT technologies can offer this data. On an individual level with homeowners and unit owners through a smartphone app, as well as on an aggregate level to property managers and other stakeholders through a dashboard, giving them the water data needed to better determine risks, understand water usage, and make quick decisions. On a carrier level, IoT devices provide the controls and data to impact their bottom line with improved loss ratios and better overall client protection.

     

    Written by:

    Shkya Ghanbarian, Director of InsurTech at Eddy Solutions, who spoke on IoT Solutions to Reduce Claims at the 2019 RIMS Conference in Boston on April 30, 2019. Click here for more details about Eddy Solutions.

  • Digital Privacy Act changes are coming. Are you prepared?

    Digital Privacy Act changes are coming. Are you prepared?

    For Canadian organizations, as well as organizations doing business in Canada, a dramatic shift to privacy and cyber security regulations is looming. The amendment to Canada’s Personal Information Protection and Electronic Document Act (PIPEDA), the federal privacy law for private-sector organizations, is expected to take effect in late 2017. Under this amendment, also known as The Digital Privacy Act, organizations that experience a data breach but neglect their responsibilities as outlined in this act could quickly find themselves in hot water with regulators and customers alike, not to mention facing steep fines.

    If you aren’t up to date on what’s happening with PIPEDA and The Digital Privacy Act, this article highlights the implications of the new regulations on businesses along with how insurers and businesses need to prepare.

    A quick refresh on PIPEDA

    PIPEDA was enacted in 2000 and was intended to “set ground rules for how private-sector organizations collect, use or disclose personal information in the course of commercial activities across Canada.” The legislation was created to promote customer trust in e-commerce by setting a baseline of privacy protections for consumers. Given the rapid evolution of technology and commerce, parliament knew that the legislation would require regular updates. The Digital Privacy Act was created in response to growing data breach challenges in Canada and abroad. Not only does it mandate a new framework for breach reporting, notification and record keeping, it also clarifies key points around consent, the Privacy Commissioner’s powers and more.

    Although parliament passed the Digital Privacy Act in 2015, time was needed to develop processes and procedures around new regulations. Enforcement had been postponed, but is expected at any time. With this looming change, it’s time for

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    insurers and businesses to prepare for the new guidance. Once the guidance is released, breach reporting, notification and record keeping under the Digital Privacy Act will be particularly important for insurers and businesses to understand.

    Considering the potential impact   

    Data breaches around the world have grown to epidemic proportions in recent years. Consider the 160% year-over-year growth in Canada, or the fact that 37 million records were exposed in the U.S. in 2016 alone. A difficult reality to face is that 25% of data breaches are due to human error among employees or contractors.   Bearing in mind the new regulations, these stats should be a wakeup call for Canadian businesses. Why? Because new regulations under the Digital Privacy Act will increase consumer visibility into breach events. Moreover, under the new regulations, your business or your policyholders could also face noncompliance fines of up to CAD$100,000.

    Moving forward with confidence

    Although the final guidance hasn’t been released, it’s time to get up to speed. Download our complimentary white paper that covers:

    • The increasing frequency and costs of data breaches
    • The legal considerations that led to the amendment
    • How the act will impact businesses and insurers
    • Tips for complying

    CyberScout is standing by to help.

    Data breaches are an ugly fact of life of doing business in the Internet era. In addition to taking the right prevention steps, quick responses are critical. The upcoming regulatory changes with the Digital Privacy Act means that Canadian businesses need to be on top of the challenges.

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