Canadian Underwriter

Author: Mike Thomas

  • QuickFacts Announces Collaboration with Coalition

    QuickFacts Announces Collaboration with Coalition

    TORONTO, ON, APRIL 28, 2026/insPRESS/ – QuickFacts is pleased to announce a new collaboration with Coalition, the world’s first Active Insurance provider designed to prevent digital risk before it strikes, to help Canadian brokers access clear, up-to-date underwriting information related to Coalition’s cyber insurance products. This collaboration helps make it easier for Canadian brokers to support their clients in navigating an increasingly complex cyber risk environment.

    Coalition’s holistic approach to cyber risk management, known as Active Insurance, combines cybersecurity technology and services with comprehensive insurance coverage. Coalition works to help organizations prevent, respond, cover, and secure their organization against cyber threats.      

    Through this collaboration, brokers working with Coalition can find key underwriting details within QuickFacts, reducing the need to search through multiple sources or rely on outdated documents. Having this information readily available supports more accurate quoting, clearer client conversations, and better-informed recommendations around cyber coverage.

    “Cyber risk continues to evolve quickly, especially with AI on the rise, and brokers need access to reliable information they can trust,” said Ken Sedgewick, Strategic Partnerships Manager at QuickFacts. “Coalition brings a forward-thinking approach to cyber insurance, and this collaboration helps brokers stay informed and confident when advising clients on digital risk.”

    “Brokers play a critical role in helping organizations understand and manage their cyber exposure,” said George Bozanin, Head of Coalition Canada. “Working with QuickFacts allows us to share our underwriting approach in a way that’s accessible and practical for brokers, so they can better support their clients.”

    QuickFacts partners with more than 60 insurance providers across Canada. Brokers using the platform save an average of 89 hours per month by reducing time spent searching for underwriting requirements and reference materials, while also improving consistency and efficiency across their teams.

    About QuickFacts

    QuickFacts is a Halifax-based startup dedicated to improving the insurance industry through technological disruption. Their software as a service (SaaS) platform organizes insurance carrier and brokerage information into a searchable database of simplistic carrier comparison charts, detailed workflows, helpful resources, and more. Implementing their software is proven to drastically improve the operational efficiency of insurance brokerages.

    To learn more, visit www.quickfactsinc.com

    About Coalition

    Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. By combining comprehensive insurance coverage with cybersecurity tools, Coalition helps businesses manage and mitigate potential cyber attacks. Leveraging its relationships with leading global insurers and capacity providers, including Coalition Insurance Company, Coalition offers Active Insurance products to businesses in the United States, the United Kingdom, Canada, Australia, Germany, Denmark, Sweden, and France. Policyholders can receive automated cyber alerts and access expert advice, as well as global third-party risk management tools through Coalition’s digital risk management platform, Coalition Control®.

    Insurance products are offered in Canada by Coalition Insurance Solutions Canada, Inc. (“CIS Canada”), a licensed insurance producer in all Canadian provinces, with a principal place of business in Vancouver, British Columbia (Canada) (license #LIC-2020-0020925-R01), acting on behalf of a number of unaffiliated insurance companies. Insurance products offered through CIS Canada may not be available in all provinces. See licenses and disclaimers. CIS Canada receives commission from insurers listed on each policy in connection with the sale of insurance to the policyholder. Coalition is the marketing name for the global operations of affiliates of Coalition, Inc. Copyright © 2026. All rights reserved. Coalition, Coalition Control, and the Coalition logo are trademarks of Coalition, Inc.

  • P&C industry urged to prepare for systemic risk linked to Claude Mythos

    P&C industry urged to prepare for systemic risk linked to Claude Mythos

    A robotic hand holds a blue triangular warning sign featuring an exclamation mark, symbolizing caution in artificial intelligence and technology. The futuristic design highlights innovation and safety concerns.

    Financial leaders around the world are warning about — and preparing for — the potential systemic cyber risk posed by the development of Anthropic’s latest AI model, Claude Mythos Preview.

    “I happened to be at a…meeting 10 days ago [and] that dominated the entire conversation,” Lynn Oldfield, former president and CEO of AIG Insurance Company of Canada, said in a keynote address Thursday.

    “So, I would put that on your radar screen. Claude Mythos…really impacts the global financial system.”

    Oldfield, who held leadership positions at the Insurance Institute of Canada from 2015 to 2019, spoke at the Institute’s annual symposium held in Toronto. She spoke about a number of global risk trends affecting Canada’s P&C industry.

    One is the global systemic cyber risk posed by Claude Mythos Preview, an AI technology that hasn’t been released publicly because of its major threat to business operating systems.

    The danger is “Mythos Preview’s ability to find and exploit zero-day (that is, undiscovered) vulnerabilities in real open-source codebases,” says a paper published online in April by red.anthropic.com, a group that tested the capabilities of Mythos Preview.

    “During our testing, we found that Mythos Preview is capable of identifying and then exploiting zero-day vulnerabilities in every major operating system and every major web browser when directed by a user to do so.”

    Over the long term, the paper’s authors note, this is intended to help organizations find vulnerabilities in coding and patch them. But it could also be a powerful tool for cybercriminals as well.

    “Over 99% of the vulnerabilities we’ve found have not yet been patched, so it would be irresponsible for us to disclose details about them (per our coordinated vulnerability disclosure process),” red.anthropic.com’s paper states. “Yet even the 1% of bugs we are able to discuss give a clear picture of a substantial leap in what we believe to be the next generation of models’ cybersecurity capabilities — one that warrants substantial coordinated defensive action across the industry.

    “We conclude our post with advice for cyber defenders today, and a call for the industry to begin taking urgent action in response.”

    Also in the news: Questions raised over Ontario trucking insurance website

    For the Canadian P&C industry, this means AI has reached a stage when it can enter into companies’ operating systems throughout the entire organization “and literally in no time find every vulnerability,” as Oldfield explained.  

    That would pose a huge challenge for insurance companies still running legacy systems, she added. And many in Canada still do. Several insurance companies’ backend systems are built based on acquisitions that layer, bolt on, or add parallel IT systems after mergers.

    “If your legacy systems are anything like [they are in] the rest of the industry, you’ve got some code that’s been around since The Godfather [a movie made in 1972],” Oldfield said. “So, there is some legacy coding, some original challenges, that have been built on and built on and built on. And this particular tool is so dangerous to the world that they will not release it to the general public.”

    Oldfield referenced the creation of Project Glasswing in April 2026. The initiative brings together 40 groups — including  Amazon Web Services, Anthropic, Apple, Broadcom, Cisco, CrowdStrike, Google, JPMorganChase, the Linux Foundation, Microsoft, NVIDIA, and Palo Alto Networks — in an effort to secure the world’s most critical software.

    As noted on its website, “Project Glasswing partners will receive access to Claude Mythos Preview to find and fix vulnerabilities or weaknesses in their foundational systems — systems that represent a very large portion of the world’s shared cyberattack surface.

    “We anticipate this work will focus on tasks like local vulnerability detection, black box testing of binaries, securing endpoints, and penetration testing of systems.”

    Anthropic, the maker of Claude Mythos, a company estimated to be worth up to $380 billion, is donating $100 million to this project.

    “There was an emergency meeting in Washington, a week ago Friday, of the IMF [International Monetary Fund], the World Bank, every bank governor of a developed economy, and the head of Anthropic and this research team to try and figure out what on earth we are going to do to protect ourselves from this particular flavour of AI,” said Oldfield. “Global regulators are beside themselves.”

    Oldfield said this new AI development has many in the industry questioning the trend to move company data and information to the cloud. The cloud refers to a vast online storage space hosted by a collection of servers that host software and infrastructure. It’s accessed over the Internet.

    “You know how we are trying to get people into the cloud? People are now literally talking about, ‘No, we need substacks. We need to actually reign off our core data in our financial institution.’

    “So, this one, ladies and gentlemen, arrived so quickly. And all it takes is one bad actor to get their hands on it. And they [GRI board directors] do believe it will create systemic risk to the global financial system.”

  • Markel Canada Launches Digital Quote & Bind Solution for Special Events on Markel Connect

    Markel Canada Launches Digital Quote & Bind Solution for Special Events on Markel Connect

    TORONTO, ON, APRIL 27, 2026/insPRESS/ — Markel Insurance, the insurance operations within Markel Group Inc. (NYSE: MKL), today announced the launch of PlayMicro in Canada, a special events portal offering short-term coverage for sporting events, meetings, cultural and social gatherings, now available through its digital platform, Markel Connect. This launch strengthens the capabilities of Markel Connect and reflects Markel’s ongoing commitment to digital innovation and delivering efficient access to specialty solutions for brokers.

    PlayMicro supports a broad range of organized sport and fitness activities, including competitions, seasonal teams, tournaments, practices, camps, and related programs. The portal also provides short‑term coverage for meetings, cultural gatherings, tradeshows, festivals, parades, theatre productions, fairs, fundraisers, private functions, and other events. Coverage is available for events where alcohol is served on premises.

    With minimum premiums starting at CAD$150, the product offers comprehensive general liability including participant and participant-to-participant liability (excluding products and completed operations).

    “Integrating PlayMicro within Markel Connect reflects our commitment to meeting the evolving needs of Canadian brokers and event organizers,” said Brenda McClung, Assistant Vice President, Markel Play. “Our goal was to create a user-friendly portal, giving clients fast, reliable access to coverage for the sporting activities and short‑term events they rely on us to protect.”

    Available through Markel Connect in Canada (excluding Quebec at this time), brokers can quote, bind, and issue policies on a 24/7 basis, with instant decline notifications and rapid referral turnaround. The platform offers flexible limits, competitive pricing, no policy fees, and a 20% commission structure.

    “PlayMicro represents meaningful progress in our digital strategy,” said Sachin Rustagi, Head of Digital. “Markel Connect is designed to simplify the quoting experience for brokers across various micro-SME errors & omissions, directors & officers and office package risks. Adding PlayMicro to our primary portal extends that one-stop experience and single-login access for event and sports organizers who need quick, dependable coverage 24/7.”

    The addition of PlayMicro to Markel Connect reflects Markel Canada’s ongoing investment in digital solutions that support broker workflows. The company continues to expand the platform’s capabilities, introduce new tools, and bring additional products online to improve efficiency and deliver value to broker partners.

    Brokers registered with Markel Connect can access PlayMicro immediately at https://connect.markel.ca.

    About Markel

    We are Markel Insurance, a leading global specialty insurer with a truly people-first approach. As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs. However, it is our people – and the deep, valued relationships they develop with colleagues, brokers and clients – that differentiates us worldwide.

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  • 62% of Canadians aren’t worried about flood risk: Intact

    62% of Canadians aren’t worried about flood risk: Intact

    Record breaking rainfall caused the washout of the main road of Halls Harbour, a tiny Nova Scotian fishing village on the Bay of Fundy shore.

    A majority of Canadians underestimate their exposure to flood risk, even though flooding remains Canada’s most common and costly natural hazard.

    Sixty-two percent of Canadians aren’t concerned about flooding in their home or community, according to new survey data released by Intact Financial Corporation on Apr. 1.

    Despite this, federal data shows 80% of major Canadian cities are wholly or partially built on or near floodplains.

    Intact’s survey was conducted by Léger among 1,639 Canadians between March 13-16.

    The finding highlights Canada’s persistent “national flood risk blind spot,” as Intact calls it, which continues to influence preparedness and insurance uptake.

    Many Canadians have yet to take action

    With spring thaws accelerating flood risks, Intact is urging Canadians to prepare and reduce their exposure to costly damage from rapid snowmelt and rain, which can overwhelm blocked drains and gutters, leading to pooled water near foundations and seepage into homes.

    Simple preventive actions, such as maintaining drainage systems or installing sump pumps, can significantly reduce damage, yet many homeowners have not taken these steps, Intact notes.

    Even among those willing to act, “access to trusted professionals is emerging as a notable barrier to risk mitigation,” Intact says. According to the insurer, one in five Canadians cite difficulty securing reliable contractors as among their top three obstacles to taking additional steps to protect their home against extreme weather.

    Misplaced focus

    The persistent perception gap highlighted by Intact’s finding is reinforced by how Canadians think about water-related risks more broadly.

    While 2024 saw several significant flooding events across Canada, 2025 was comparatively benign for major flood events.

    In quieter years, attention often shifts to more visible or seasonal risks.

    Separate industry data shows Canadians are increasingly concerned about winter-related risks such as burst pipes and power outages.

    According to First Onsite Property Restoration’s annual property and weather survey, released in December, seven in 10 Canadians are worried about winter storms and power outages, while 68% are concerned about extreme cold and burst pipes.

    Despite this, most actual winter damage stems from routine flooding scenarios that involve drain backups and sump pump failures, First Onsite says.

    This can include spring snowmelt overwhelming municipal drainage systems, ice damming that forces water back into roofs and walls, and heavy rainfall that exceeds grading or foundation drainage capacity, allowing water to pool and seep into basements. In urban areas, aging infrastructure and limited stormwater capacity can compound the issue, turning moderate rainfall into localized flooding events.

    Individually, these incidents may appear minor. But they generate a steady volume of insurance claims every year, with mostly preventable losses that can accumulate significantly across portfolios, even in a year of virtually no headline-grabbing disasters.

    The situation sees more Canadians opting to prepare for the risks they notice, and not always for the ones most likely to cause loss.

    Bridging the awareness gap

    Historically, industry surveys consistently point to awareness gaps, with many Canadians either unaware of their flood risk or assuming they’re not exposed, even when living in flood-prone areas.

    The challenge for the industry is managing escalating losses while closing the gap that continues to influence Canadians’ mitigation behaviour and coverage decisions.

    In the decade before 2024’s record-breaking catastrophic events, floods have cost insurers on average $800 million a year, according to the Insurance Bureau of Canada.

  • Insurance Industry Unites to Raise $430,000 at 32nd Annual Starlight Insurance Gala

    Insurance Industry Unites to Raise $430,000 at 32nd Annual Starlight Insurance Gala

    Sold-out “Wicked” themed evening in Toronto pushes event past $7 million raised in support of seriously ill children and their families.

    TORONTO, ON, APRIL 23, 2026/insPRESS/ – The Canadian insurance industry came together on Saturday, April 11, for the 32nd Annual Starlight Insurance Gala, raising an incredible $430,000 in support of Starlight Children’s Foundation Canada and pushing the event’s lifetime total past $7 million.

    Held at The Ritz-Carlton, Toronto, the sold-out evening brought together more than 400 industry leaders, partners, and supporters for a night of connection, generosity, and shared purpose.

    Hosted by Marci Ien, this year’s “Wicked” themed Gala featured a dynamic Silent Auction with over 100 prizes, along with exclusive raffle experiences including grand prizes generously supported by the Air Canada Foundation. Proceeds from the evening support Starlight Canada’s hospital-to-home programs, which bring joy, comfort, and connection to seriously ill children and their families across Canada.

    A powerful highlight of the evening came from 14-year-old Steven, who lives with Chiari malformation, syringomyelia, and Complex Regional Pain Syndrome. Having faced ongoing pain and hospitalizations since birth, Steven shared a moving message of resilience and hope, reminding the room to never give up, just as he has not with Starlight Canada by his side.

    Inspired by his story, the room came together in a defining moment during the Wish Auction, resulting in 86 Wishes granted in a single night. Each Wish represents meaningful experiences that bring light, relief, and connection to families navigating childhood illness.

    One of the night’s standout acts of generosity came from Stephen Hunter, CEO of Royalton Resorts. During the Gala, he made a meaningful impact by granting eight Wishes on the spot, in addition to contributing the grand prize for the Royalton Sweepstakes—an all-inclusive stay at Royalton Antigua Resort & Spa—helping to carry momentum forward and drive continued support for Starlight Canada.

    “The heart of this industry was on full display,” said Brian Bringolf, CEO of Starlight Canada. “To witness this community come together for 32 years with such unwavering generosity and genuine care for our Starlight families is incredibly powerful. Behind every dollar raised is something real, the result of years of this community showing up, a child getting a moment to just be a kid, a family sharing time together beyond treatment, and a wish coming to life when it is needed most.”

    Now in its 32nd year, the Starlight Insurance Gala continues to be a defining moment for the Canadian insurance industry, bringing the community together in support of families with seriously ill children. Funds raised help deliver Starlight Canada’s programs in hospital and beyond, from moments of play and distraction during treatment to Wish experiences that give families something to hold onto during difficult times.

    This year’s Gala was made possible through the leadership of the Starlight Insurance Committee and the generous support of its President’s Club Sponsors, including Aviva Canada, BFL CANADA, CAA Insurance, CNA Canada, Enterprise Mobility, Gallagher, Intact Insurance, Larrek Investigations, Navacord, and Sovereign Insurance. Through their sponsorship, each partner also funded a Starlight Fun Center for a hospital of their choice, extending the impact of the evening into pediatric care settings across Canada.

    The Starlight Insurance Committee continues its fundraising efforts through the Royalton Sweepstakes, featuring a grand prize of an all-inclusive getaway for two to Royalton Antigua Resort & Spa, including a stay in the Chairman’s Overwater Bungalow, generously supported by Royalton Resorts. Tickets are available now at starlightroyaltonsweepstakes.org, with all proceeds supporting seriously ill children and their families across Canada.

    Additional fundraising initiatives, including the Calendar Sweepstakes, will continue to build on this momentum, with tickets going on sale this October ahead of a month-long November campaign featuring daily prize draws.

    About Starlight Insurance Campaign

    In 1994, the Toronto Society of Fellows had a vision — to unite the insurance community with compassion and commitment to fulfill the dreams and wishes of seriously ill and hospitalized children. In our first 30 years, we have donated more than $6.7 million to Starlight Children’s Foundation Canada, fulfilled more than 1,686 wishes, placed 171 Fun Centers in pediatric wards across Canada, and brought thousands of smiles to the faces of seriously ill and hospitalized children. More information can be found at starlightinsurancecampaign.org.

    For more information, photo requests, or interview accommodations, please contact:
    Kristina Hopp | Starlight Children’s Foundation Canada
    p: 416-642-5675 ext. 2225 | e: kristina.hopp@starlightcanada.org

  • Markel Canada introduces New Integrated Environmental Solutions for Manufacturers, Contractors and Consultants

    Markel Canada introduces New Integrated Environmental Solutions for Manufacturers, Contractors and Consultants

    TORONTO, ON, APRIL 23, 2026/insPRESS/ — Markel, the insurance operations within Markel Group Inc. (NYSE: MKL) announced today the launch of two new combined environmental insurance solutions designed to simplify coverage placement and address the complex liability exposures faced by manufacturers and environmental service firms across Canada.

    The new offerings provide streamlined access to broad, integrated coverage under a single policy form, helping reduce gaps and simplify placement while responding to the evolving environmental risk landscape faced by manufacturers and environmental service firms. They reflect Markel’s continued focus on strengthening its specialty capabilities in Canada and supporting brokers with practical solutions to emerging environmental exposures.

    Combined Form for Manufacturers
    The Manufacturers Combined Form is designed for a wide range of manufacturing operations and integrates multiple critical coverages, including:

    • General liability
    • Premises pollution liability
    • Products pollution liability
    • Transportation pollution liability
    • Non-owned disposal sites

    This solution is geared toward manufacturers of all types, addressing pollution and liability exposures arising from production, distribution, transportation, and waste-disposal activities.

    Combined Form for Environmental Contractors and Consultants
    The Environmental Contractors and Consultants Combined Form delivers comprehensive protection for firms providing environmental services, combining:

    • General liability
    • Contractors pollution liability (CPL)
    • Errors & omissions (E&O)
    • Non-owned disposal sites
    • Transportation pollution liability

    This form is tailored to contractors, consultants, and professional service providers facing operational, pollution, and professional liability risks.

    “These new combined forms reflect our commitment to delivering practical, broker-friendly solutions that align with how our clients actually operate,” said Sarah Martin, Product Line Leader. “By bringing general liability, pollution, and professional coverages together under one integrated policy, we’re helping manufacturers and environmental service firms reduce complexity, close coverage gaps, and confidently manage their environmental exposures. The flexibility to offer higher limits and excess capacity ensures these products can scale alongside our clients’ evolving needs.”

    About Markel
    We are Markel Insurance, a leading global specialty insurer with a truly people-first approach. As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs. However, it is our people – and the deep, valued relationships they develop with colleagues, brokers and clients – that differentiates us worldwide.

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  • First Onsite Relocates to Mirabel to Strengthen Service Across Greater Montreal’s North Shore

    First Onsite Relocates to Mirabel to Strengthen Service Across Greater Montreal’s North Shore

    First Onsite Property Restoration Logo

    Voir français ci-dessous

    MISSISSAUGA, ON, APRIL 23, 2026/insPRESS/ – First Onsite Property Restoration, one of Canada’s leading property restoration providers, today announced the relocation of its St-Agathe-des-Monts branch to a new facility in Mirabel, Quebec. Operations at the new location began in March 2026 with a full team in place and an expanded inventory of equipment.

    Strategically located near Highways 15 and 640, the Mirabel branch improves access to the Greater Montreal area and the North Shore, while maintaining strong connectivity to the Laurentians. The new location enables greater responsiveness for clients, insurers, and partners across the region.

    “Establishing a presence in Mirabel allows us to better support a rapidly growing region,” said Chantale Marchand, Director of Operations at First Onsite Property Restoration. “By being closer to our clients and enhancing our capacity, we’re better equipped to respond quickly and effectively when it matters most.”

    This relocation reflects both evolving regional needs and a proactive approach to service delivery. By establishing its presence in Mirabel, First Onsite is strengthening its ability to support increasing demand, driven by frequent catastrophic weather events—including heavy rainfall, snow and ice storms—as well as infrastructure-related incidents such as sewer backups that affect residents and businesses across the region.

    First Onsite in Quebec
    First Onsite operates several full-service property restoration branches in Quebec, with key locations in Dorval (Montreal), Quebec City, Gatineau, Trois-Rivières, and now Mirabel. These branches specialize in commercial and residential restoration, remediation, and reconstruction.

    An official grand opening event for the Mirabel branch is scheduled for May 14, 2026. First Onsite welcomes clients, partners, and members of the media to attend. For more information or to confirm attendance, please contact Costantino Meo at costantino.meo@firstonsite.ca.

    -30-

    About First Onsite: North America’s Trusted Leader in Property Restoration

    First Onsite Property Restoration is one of the largest and fastest-growing emergency response planning, mitigation, and reconstruction service providers in North America. First Onsite employs over 2,500 team members and operates from more than 100 locations across Canada and the U.S. With a culture focused on harnessing the human power of its team members and a commitment to doing what’s right, the First Onsite team helps clients restore, rebuild, and rise. First Onsite is a subsidiary of FirstService Corporation. For more information, go to firstonsite.ca or follow First Onsite on LinkedIn.

    PRESS CONTACT:

    Sierra LeBlanc 
    MAVERICK Public Relations
    647-405-2196 
    sierra@wearemaverick.com

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    First Onsite Property Restoration Logo

    First Onsite s’installe à Mirabel pour mieux desservir la Rive-Nord du Grand Montréal

    MISSISSAUGA (Ontario), 23 AVRIL, 2026/insPRESS/ – First Onsite Restauration Après Sinistre, l’un des principaux fournisseurs de services de restauration après sinistre au Canada, annonce aujourd’hui le déménagement de sa succursale de Sainte-Agathe-des-Monts vers de nouvelles installations à Mirabel, au Québec. Les activités au nouvel emplacement ont débuté en mars 2026, avec une équipe complète en place et un inventaire d’équipements élargi.

    Située stratégiquement à proximité des autoroutes 15 et 640, la succursale de Mirabel améliore l’accès au Grand Montréal et à la Rive-Nord, tout en conservant un accès privilégié dans les Laurentides. Ce nouvel emplacement permet d’accroître la rapidité d’intervention auprès des clients, des assureurs et des partenaires dans toute la région.

    « L’établissement d’une présence à Mirabel nous permet de mieux soutenir une région en forte croissance », a déclaré Chantale Marchand, directrice des opérations chez First Onsite Restauration Après Sinistre. « En étant plus près de nos clients et en augmentant notre capacité, nous sommes mieux outillés pour intervenir rapidement et efficacement lorsque cela compte le plus. »

    Ce déménagement reflète à la fois l’évolution des besoins régionaux et une approche proactive en matière de prestation de services. En s’implantant à Mirabel, First Onsite renforce sa capacité à répondre à une demande croissante, alimentée par la fréquence accrue d’événements météorologiques catastrophiques comme les fortes pluies ainsi que les tempêtes de neige et de verglas.  Les incidents liés aux infrastructures, comme les refoulements d’égouts, qui touchent les résidents et les entreprises de la région, en font également partie.

    First Onsite au Québec
    First Onsite opère plusieurs succursales de restauration après sinistre avec des services complets au Québec, avec des emplacements clés à Dorval (Montréal), Québec, Gatineau, Trois-Rivières, et désormais Mirabel. Ces succursales offrent des services spécialisés en restauration résidentielle et commerciale, en décontamination et en reconstruction.

    Un événement officiel d’inauguration concernant la succursale de Mirabel est prévu le 14 mai 2026. First Onsite invite ses clients, partenaires et représentants médiatiques à y assister. Pour plus d’information ou pour confirmer votre présence, veuillez communiquer avec Costantino Meo à l’adresse suivante :  costantino.meo@firstonsite.ca.

    -30-

    À propos de First Onsite : Le leader nord-américain de confiance pour la restauration de biens
    First Onsite Restauration Après Sinistre est l’un des plus importants fournisseurs de services de planification d’intervention d’urgence, d’atténuation et de reconstruction, et l’un de ceux connaissant la croissance la plus rapide en Amérique du Nord. L’entreprise emploie plus de 2 500 membres d’équipe et exerce ses activités à partir de plus de 100 emplacements au Canada et aux États-Unis. Grâce à une culture axée sur la valorisation du potentiel humain et à un engagement à agir avec intégrité, l’équipe de First Onsite aide ses clients à restaurer, reconstruire et se relever après un sinistre. First Onsite est une filiale de FirstService Corporation. Pour plus d’informations, consultez le site firstonsite.ca ou suivez First Onsite sur LinkedIn.

    RELATIONS AVEC LES MÉDIAS :

    Sierra LeBlanc
    MAVERICK Relations publiques
    647-405-2196
    sierra@wearemaverick.com 

  • Regulator bans unlicensed company from selling incidental insurance

    Regulator bans unlicensed company from selling incidental insurance

    Hand through door frame blocks entrance of silhouette figure

    Ontario’s insurance regulator has issued a cease-and-desist order against Assureway Protection Corporation, finding the insurance provider sold gap protection to car buyers through auto dealerships without a licence to sell insurance.

    “From late 2025 to date, FSRA [Financial Services Regulatory Authority] received numerous complaints from consumers asserting that claims on their gap products with Assureway Protection were being ignored, denied, or deemed invalid,” FSRA noted in a Mar. 3 notice of proposal to penalize Assureway. “These complaints also included consumers from other provinces.”

    Gap insurance protects consumers if they can no longer use their vehicle due to theft, an accident, or mechanical defect. It generally covers the financial shortfall between the amount remaining on a vehicle loan and the vehicle’s actual cash value.

    Gap products are often sold with vehicle purchases at a motor vehicle dealership. To offer them, service providers require a licence to sell insurance.

    In a November 2016 settlement with the Financial Services Commission of Ontario, the province’s insurance regulator at the time, Assureway Insurance agreed to offer gap insurance only through Lloyd’s of London, a licensed insurer.

    At that time, AssureWay Insurance agreed to stop offering a gap-like insurance product called the Product Equity Loss Protection Program — or any similar products — unless it was underwritten by a licensed insurer.

    Assureway Insurance committed to stop dealership-based sales/advertising, to transfer existing coverage to Lloyd’s, and to use licensed intermediaries to distribute the product.

    Related: Ontario regulator issues warning over unlicensed GAP insurance provider

    As of 2020, Lloyd’s stopped providing coverage for gap products offered through AssureWay. Two years later, AssureWay Insurance ceased operations.

    In 2022, Assureway Protection was created and assumed the business of AssureWay Insurance. Lloyd’s never underwrote any Assureway Protection gap product, FSRA’s notice of proposal states.

    Shiraz Hussain is the sole officer and director of Assureway Protection. He was also a director and officer of AssureWay Insurance, where he had been a director since 2013.

    Once established, Assureway Protection offered “TruGap Protection” through Ontario motor dealers, FSRA notes.

    FSRA accused Assureway Protection of “misrepresenting that they were underwritten by Lloyd’s when they were not,” and misrepresenting the terms of the contracts to consumers.

    “When consumers contacted Assureway Protection about their claims, some were advised that the company was reviewing its operations and financial position,” FSRA’s Mar. 3 notice of proposal states. “Assureway Protection also indicated that it was ‘self-insured….’

    “Without being licensed as an insurer, there is an increased risk that Assureway Protection may be unable to meet its financial obligations to consumers.”

    Also in the news: Why brokers are feeling the squeeze from directs

    FSRA concluded Assureway and Hussein were engaged in unfair deceptive acts and practices.

    Having not received a request for hearing within 30 days of its notice of proposal, the regulator issued a cease and desist order. Specifically, FSRA ordered Assureway and Hussein to:

    • Provide all motor vehicle dealers that have sold Assureway Protection products of any orders and interim orders made against it
    • Stop engaging in any insurance business in Ontario
    • Stop issuing any insurance products, including products similar to Assureway Protection’s “TruGap Protection” product and any other gap products
    • Stop holding itself out to consumers as being authorized to offer insurance products directly or indirectly
    • Stop collecting premiums for the sale of gap insurance products
    • Stop advertising, soliciting, or offering any services related to insurance products, including removing all references to gap insurance products offered by Assureway Protection from its website and all public relations materials
    • Notify in writing all motor vehicle dealers that have sold Assureway Protection products that Assureway Protection is not authorized to provide insurance, including gap products, and that its gap products are not underwritten by an insurer.

  • What’s the latest on the feds’ flood insurance backstop?

    What’s the latest on the feds’ flood insurance backstop?

    Downtown Calgary and the Bow River, murky and swollen following heavy rain

    Three years ago, Canada’s federal government committed funds to build a new national flood insurance program. Since then, public announcements regarding progress on the file have been sparse.

    What’s the status of the proposed flood insurance program?

    The federal government continues to engage with the property and casualty insurance industry, provinces, and territories on the design of a national flood insurance program, says the Insurance Bureau of Canada (IBC). That work includes exploring how a backstop would function alongside expanded flood coverage offered by Canada’s private home insurance market.

    “I know there’s been sustained technical work within government to explore the parameters of a program,” Liam McGuinty, vice president of federal affairs at IBC, tells Canadian Underwriter. But any flood program entered into today will “need to be tightly scoped to the highest-risk households,” he adds, since Canada is “no longer dealing with a broad absence of coverage.”

    In Budget 2023, Ottawa allocated $31.7 million to support flood mapping and other foundational elements of a national flood insurance program. That was followed by a $15-million commitment in Budget 2024 to advance implementation, including plans to establish a reinsurance mechanism through the Canada Mortgage and Housing Corporation (CMHC). Budget 2025 included broader climate resilience funding, including a proposed $51-billion infrastructure fund over 10 years, but did not include any updates on the national flood insurance program, Ratehub reported.

    Different market, narrower challenge

    The flood insurance landscape has changed significantly since Ottawa first began considering a national program in the years following the 2013 Calgary floods, McGuinty tells CU.

    “We started talking about this program in earnest four or five years ago, and over the course of that time, the private overland flood insurance market has responded,” McGuinty says.

    “And so we’re at the point where today insurers are writing into roughly the 94th risk percentile of overland flood.”

    Also in the news: How brokers are converting prospects into clients

    What remains is “a much narrower challenge,” he adds, “concentrated in the highest-risk properties.”

    “For that reason, our message to government over the last seven, eight months, has consistently been that any design parameters of a flood program must take into account the evolving nature of the private overland flood insurance market,” McGuinty says. “It’s a market that is increasingly functioning as it should.”

    Any future program would need to complement the private market, he adds, as expansion of coverage has “changed the nature of the problem policymakers are trying to solve.”

    No rush to implement, but no room for complacency

    IBC says there is no need to accelerate implementation at the expense of design.

    “They need to take the time to get this done properly. Getting the design right matters much more than rushing to implementation,” McGuinty says.

    While 2025 has been a relatively benign year for major catastrophe losses, longer-term trends remain clear. Wildfire losses, for example, have increased by 1,000% over the past 20 years, McGuinty says, adding IBC has been in talks with government over the last few months on broader systemic risks, including earthquake exposure.

    “Our collective job is to make sure consumers and governments at all levels understand these trends,” McGuinty says.

    Insurance only part of the solution

    Flooding remains Canada’s most common and costly natural disaster. And yet, Intact Insurance data shows 62% of Canadians aren’t worried about flood risk.

    “Insurance alone can’t solve our flood problem in Canada,” McGuinty says.

    IBC is urging governments to take a broader view of flood risk that goes beyond insurance. That includes limiting development in high-risk flood zones, an issue that has taken on new urgency as governments across Canada push to build 3.87-million new homes by 2030 to address affordability.

    New research from the Canadian Climate Institute estimates more than 540,000 homes could be built in areas exposed to flooding, potentially adding up to $2 billion a year in additional flood-related damages.

    “We’re supportive of building quickly, but we’re setting ourselves up for heartbreak if we’re building in the wrong places,” McGuinty says.

    Instead, IBC is calling for stronger investment in resilience measures, including improved flood mapping, infrastructure upgrades, stricter building codes and more disciplined land-use planning.

    Editor’s Note: This article has been updated to correct Liam McGuinty’s title. He is vice president of federal affairs, not vice president of strategy, as previously reported. CU apologizes for the error.

  • Why brokers are feeling the squeeze from directs

    Why brokers are feeling the squeeze from directs

    People hands taking slices of chocolate pie, above view on a green background. Unequal sharing the cake, concept for financial pie chart

    Canadian Underwriter’s 2026 National Broker Survey results are in, and concern over the direct-to-consumer sales channel is on the rise. Fifty-four percent of respondents cited the growth of directs as a challenge to the broker channel, up four points over last year.

    From a national perspective, Insurance Brokers Association of Canada (IBAC) CEO Peter Braid says the industry has seen a slight erosion of market share in personal lines since the COVID pandemic. The affordability crisis has also had an impact, he says.

    Karim Mouait, president of the Insurance Brokers Association of Alberta (IBAA) and Cornerstone Insurance Brokers Ltd., agrees. “Directs market themselves as cheaper, faster, and simpler,” he explains. “There’s a pricing perception, and even if the price difference is minimal or non-existent, that perception is powerful.”

    Insurance Brokers Association of Ontario CEO Colin Simpson adds a caveat to this, recognizing part of the broker value proposition is to offer the right coverage for the right price. “With cost of living continually increasing, the perceived pressure is on consumers to look for cheaper options – but not necessarily the right options.”

    Julie Skelton, executive director and chief operating officer of the Insurance Brokers Association of B.C., reiterates insurance is a complex product that requires advice from a qualified broker. “My concern on the direct side is the perception a personalized solution is simple and straightforward, that anybody can go online as though they are picking out an Amazon order and it’ll be fine. Insurance is not that type of product.”

    Regional considerations

    There are also regional implications. For example, brokers in high-risk natural catastrophe areas tend to have a stronger market hold. That’s because directs can opt out of writing in certain areas, and local brokers have more options.

    “In Alberta,” says Mouait, “we deal with wind, hail, wildfire, and flooding. Those high-risk zones bring complexity and place risk on certain carriers, so brokers have the advantage.”

    B.C. has exposure in earthquake, wildfire, and overland water. “That trifecta,” says Skelton, “means the more market a brokerage can expose the risk and look at solutions with, the better for the consumer. If it’s a direct writer with one solution, a client may not fit.”

    Another advantage in B.C. is the public auto system in the personalized space does not allow directs to sell those policies. The same is true in Manitoba and Saskatchewan.

    Directs are also pulling out of Alberta as a result of rate caps. CUMIS, a subsidiary of Co-operators General Insurance, stopped offering quotes and renewals for home and auto effective January 1. They were the fourth provider to leave the province in just two years.

    In Ontario, Simpson says changes to auto insurance that come into force July 1 will put a bit more focus on product pricing. “Technically,” he says, “you can now access a product more cheaply because nine benefits included in accident coverage will become optional.”

    Challenges are also likely more pronounced in regions with the highest levels of market choice, says Braid. “And what that tells me is we need to cut through the noise in those markets to ensure consumers are making informed decisions.”

    Consumer messaging

    The channel can do that in many ways, broker association leaders tell CU. Association advertising programs are one avenue. Broker self-advocacy is another.

    For the most part, brokers agree they are communicating the value of their value proposition — advice, choice and advocacy — effectively to consumers, CU’s national broker survey suggests.

    Eighty percent of the 169 brokers surveyed in CU‘s 2026 National Broker Survey either agreed greatly or somewhat with the statement: “Brokers are successfully communicating their value to consumers and businesses.”

    But the proportion of brokers who agreed “greatly” slipped from 24% last year to 19% this year.

    “We need to emphasize the value proposition of choice, advice, and advocacy; better demonstrate how consumers benefit by being served by brokers; and sharpen our messaging that brokers save consumers both time and money by shopping around for the right coverage at the best price,” says Braid.

    Skelton says it is important consumers understand a broker can support all their insurance needs. Another benefit: “When a broker works with a client, they teach them to think as though they are in a claim, how a policy will respond, and why that coverage is important.”

    Many brokers also specialize in cultures and languages, adds Simpson, including one brokerage originally founded in Ontario to meet the specific needs of Chinese and Korean communities now offering services in 16 languages across three provinces.

    Last but not least, Mouait says anything with any sense of complexity is where brokers continue to shine and reminds brokers they are adaptable. “Two decades ago, the banks were going to put us out of business. Then it was the internet. Then online brokers. But we’re still here.”